Generated themes
| Interview question | Themes | No. of participants |
|---|---|---|
| Have you ever come across any challenging situation while managing this centre? | Licensing issuance and renewal | 17 |
| Staff training | 16 | |
| No government support | 15 | |
| Less technology | 13 | |
| Financial issues | 17 | |
| Initial funding | 16 | |
| Lack of trained staff | 18 | |
| Staff conflicts | 14 | |
| Elderly families issues | 13 | |
| How do you resolve issues and problems related to managerial practices, such as human resource and administrative works? | Staff training | 12 |
| Counselling of elderly families | 14 | |
| Orientation session | 15 | |
| Staff counselling | 17 | |
| A loan from family and friend circle | 16 | |
| Door to door marketing | 11 | |
| Patient record database (hard and soft) | 13 | |
| What type of marketing communication strategy do you practice? (e.g. website; social media, e.g. Facebook and Twitter; public relation activities; events; and advertisement) | Door to door counselling | 15 |
| Orientation session | 13 | |
| 18 | ||
| Website | 18 | |
| Twitter Advertisement | 14 12 | |
| How do you resolve the financial problems of the centre? Explain the strategies to solve the problem | Loans from friends and family circle | 17 |
| Small business | 5 | |
| Applied for government support | 13 | |
| Acceptance of donation (staple food or other items) | 18 | |
| Funds from NGOs (sometimes) | 11 | |
| What is your experience in managing this centre? | Hectic | 11 |
| Struggling | 16 | |
| Difficult | 15 | |
| Demanding | 17 | |
| Heavy responsibility | 18 |
| Interview question | Themes | No. of participants |
|---|---|---|
| Have you ever come across any challenging situation while managing this centre? | Licensing issuance and renewal | 17 |
| Staff training | 16 | |
| No government support | 15 | |
| Less technology | 13 | |
| Financial issues | 17 | |
| Initial funding | 16 | |
| Lack of trained staff | 18 | |
| Staff conflicts | 14 | |
| Elderly families issues | 13 | |
| How do you resolve issues and problems related to managerial practices, such as human resource and administrative works? | Staff training | 12 |
| Counselling of elderly families | 14 | |
| Orientation session | 15 | |
| Staff counselling | 17 | |
| A loan from family and friend circle | 16 | |
| Door to door marketing | 11 | |
| Patient record database (hard and soft) | 13 | |
| What type of marketing communication strategy do you practice? (e.g. website; social media, e.g. Facebook and Twitter; public relation activities; events; and advertisement) | Door to door counselling | 15 |
| Orientation session | 13 | |
| 18 | ||
| Website | 18 | |
| Twitter | 14 | |
| How do you resolve the financial problems of the centre? Explain the strategies to solve the problem | Loans from friends and family circle | 17 |
| Small business | 5 | |
| Applied for government support | 13 | |
| Acceptance of donation (staple food or other items) | 18 | |
| Funds from NGOs (sometimes) | 11 | |
| What is your experience in managing this centre? | Hectic | 11 |
| Struggling | 16 | |
| Difficult | 15 | |
| Demanding | 17 | |
| Heavy responsibility | 18 |
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