Table 2

Sample profile of the qualitative phase

Sample profile (10)
ParticipantAge (years old)GenderPosition held
IN 140MaleTechnical Executive
IN 238FemaleDigital Banking Executive
IN 345FemaleSystem Manager
IN 454MaleSystem Manager
IN 529FemaleAssistant System Manager
IN 630MaleTechnical Executive
IN 734MaleExecutive–System
IN 832MaleDigital Banking Executive
IN 938MaleAssistant System Manager
IN 1049MaleSystem Manager
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