Table 3. Summary statistics of attribute...

Table 3.

Summary statistics of attribute weight

Attribute	SERVQUAL number (SN)	Indicator	Indicator weight	Attribute weight
A Safety	A1	Security check	0.334	14.982
	A2	Station public security	0.333
	A3	Luggage safety	0.333
B Timeliness	B1	Ticketing information accessibility	0.200	24.781
	B2	Ticketing efficiency	0.200
	B3	Transfer convenience	0.201
	B4	Entry/Exit convenience	0.199
	B5	Check-in efficiency	0.200
C Reliability	C1	Train forecast accuracy	0.333	15.239
	C2	Departure punctuality	0.335
	C3	Station identification accuracy	0.332
D Responsiveness	D1	The station staff try their best to help the passengers	0.249	20.035
	D2	The station staff is able to respond to passenger inquiries timely	0.250
	D3	The station staff is able to effectively deal with passenger complaints	0.249
	D4	Emergency processing of train delays	0.252
E Comfort	E1	The overall environment clean and tidy	0.201	24.963
	E2	Mobile charging service	0.196
	E3	Restroom environment	0.200
	E4	Waiting room capacity is reasonable	0.201
	E5	The station staff are well behaved	0.202

Attribute	SERVQUAL number (SN)	Indicator	Indicator weight	Attribute weight
ASafety	A1	Security check	0.334	14.982
	A2	Station public security	0.333
	A3	Luggage safety	0.333
BTimeliness	B1	Ticketing information accessibility	0.200	24.781
	B2	Ticketing efficiency	0.200
	B3	Transfer convenience	0.201
	B4	Entry/Exit convenience	0.199
	B5	Check-in efficiency	0.200
CReliability	C1	Train forecast accuracy	0.333	15.239
	C2	Departure punctuality	0.335
	C3	Station identification accuracy	0.332
DResponsiveness	D1	The station staff try their best to help the passengers	0.249	20.035
	D2	The station staff is able to respond to passenger inquiries timely	0.250
	D3	The station staff is able to effectively deal with passenger complaints	0.249
	D4	Emergency processing of train delays	0.252
EComfort	E1	The overall environment clean and tidy	0.201	24.963
	E2	Mobile charging service	0.196
	E3	Restroom environment	0.200
	E4	Waiting room capacity is reasonable	0.201
	E5	The station staff are well behaved	0.202

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