Summary of literature review in what concerns the relationships among customers’ perceived value, satisfaction and loyalty
| Authors | Main results |
|---|---|
| Nguyen et al. (2018) | Confirmed positive relationships between monetary benefit, eWOM and CS |
| Tussyadiah (2016) | Confirmed the influences of economic benefit, enjoyment and home amenities in Airbnb CS |
| Li et al. (2021) | Found the significant associations between perceived hedonic, utilitarian value and CS |
| Tussyadiah and Zach (2017) | Social interaction between guests and host highly connect with guests’ satisfaction and positive WOM |
| Jiang et al. (2019) | Found the impact of Airbnb customers’ perceived functional attributes, economic, emotional, social, ethical values on their satisfaction through value co-creation process |
| Melissa and Zahra (2015) | Confirmed a satisfactory experience leads to generate positive eWOM |
| Williams and Soutar (2009), El-Adly and Eid (2016) | Confirmed the mediating role of CS in the relationship between customer perceived value and loyalty |
| Authors | Main results |
|---|---|
| Confirmed positive relationships between monetary benefit, eWOM and CS | |
| Confirmed the influences of economic benefit, enjoyment and home amenities in Airbnb CS | |
| Found the significant associations between perceived hedonic, utilitarian value and CS | |
| Social interaction between guests and host highly connect with guests’ satisfaction and positive WOM | |
| Found the impact of Airbnb customers’ perceived functional attributes, economic, emotional, social, ethical values on their satisfaction through value co-creation process | |
| Confirmed a satisfactory experience leads to generate positive eWOM | |
| Confirmed the mediating role of CS in the relationship between customer perceived value and loyalty |
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