Table 6.

Results of structural model relationships

 Total effectPath coefficientsIndirect effects
βBootstrap-tβBootstrap-tβBootstrap-t
H1a: Monetary benefit → CS0.2834.543***0.2834.543***  
H1b: Monetary benefit → eWOM0.1231.513–0.0801.0640.2033.615***
H1c: Monetary benefit → Traditional WOM0.2964.288***0.1462.188*0.1513.933***
H2a: Hedonic benefit → CS0.1532.300*0.1532.300*  
H2b: Hedonic benefit → eWOM0.0991.1470.0410.5890.0581.319
H2c: Hedonic benefit → Traditional WOM0.0510.732–0.0300.4690.0812.208*
H3a: Novelty benefit → CS0.1411.7600.1411.760  
H3b: Novelty benefit → eWOM0.1391.3290.0520.7290.0871.449
H3c: Novelty benefit → Traditional WOM0.1171.2490.0420.5810.0751.744
H4a: Social benefit → CS−0.0220.352−0.0220.352  
H4b: Social benefit → eWOM0.1651.961*0.1802.509*–0.0150.363
H4c: Social benefit → Traditional WOM–0.0220.293−0.0100.142–0.0120.352
H5a: Sustainable value → CS0.0841.1060.0841.106  
H5b: Sustainable value → eWOM0.1791.5460.1131.0790.0661.087
H5c: Sustainable value → Traditional WOM0.1000.9660.0550.5810.0451.070
H6a: Functional value → CS0.3484.951***0.3484.951***  
H6b: Functional value → eWOM0.0750.728–0.1521.5600.2273.916***
H6c: Functional value → Traditional WOM0.3173.401***0.1311.4100.1863.521***
H7a: CS → eWOM0.4755.080***0.2232.406*0.2513.093**
H7b: CS → Traditional WOM0.5336.276***0.5336.276***  
H8: Traditional WOM → eWOM0.4713.945***0.4713.945***  

Notes:

***

p-value < 0.001;

**

p-value < 0.01;

*

p-value < 0.05

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