Table 1

Factors affecting end users

Category of disruptionFactors affecting end usersReferences
Disruption of utilities: happens when retrofit works affect the continuity of utility suppliesProvision of gas is interruptedWallace (1986), Whiteman and Irwig (1988), Ciria (2004) 
Provision of electricity is interrupted
Provision of water is interrupted
Disruption of traffic: happens when retrofit works constrain the flow of tenantsInternal flow is interruptedWhiteman and Irwig (1988), Kelsey (2003), Ciria (2004), Jones (2013) 
Access to the building is blocked or limited
Disruption of physical space: happens when retrofit works restrict space for working or living because spaces are being shared between workers and tenantsPhysical comfort is interrupted when the daily activities of tenants are affectedWallace (1986), Ciria (2004), Ho Yee (2009), Vadodaria et al. (2010), Lee (2012), Haines and Mitchell (2014), Fawcett (2014) 
Tenants need to move out to avoid sharing the same space with workers
Disruption of internal environment: happens when retrofit works affect the internal environment by generating different levels of pollutionNoise provided by use of work tools such as hammers and malletsWhiteman and Irwig (1988), Ciria (2004), Miller and Buys (2011), Lee (2012), Jones (2013) 
Dust or debris resulting from demolition, building, plaster and so on

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