Logistics service performance
| Item no. | Logistics service performance measures |
|---|---|
| 1 | Logistics service reliability |
| 2 | Accuracy of documentation. |
| 3 | Quality of data transmission |
| 4 | Effectiveness of solving problem |
| 5 | Customer response speed |
| Item no. | Logistics service performance measures |
|---|---|
| 1 | Logistics service reliability |
| 2 | Accuracy of documentation. |
| 3 | Quality of data transmission |
| 4 | Effectiveness of solving problem |
| 5 | Customer response speed |
Notes:
Compared to your company’s major competitors, please indicate how much you agree to the following statements relating to logistics service performance in your company based on a five-point scale; 1 = strongly disagree to 5 = strongly agree
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