Table 2 Industry engagement questions... | Emerald Publishing

Table 2

Industry engagement questions and purpose

	Question	Question purpose
1	As an end user of infrastructure, what are the characteristics of the services it delivers that you value most highly?	To encourage workshop attendees to think from an end-user perspective rather than solely answering from the perspective of the infrastructure sector or industry they represent To promote debate about the purpose of infrastructure and encourage workshop attendees to challenge one another’s assumptions about the needs of end users To identify and record a generic set of infrastructure characteristics valued by end users
2	From the perspective of the major infrastructure industry sectors, what do you think about current infrastructure PIs?	To assess to what extent industry in the UK (as represented by workshop attendees) was aware of, or used, the PIs published in the UK NIP To elicit industry opinion regarding these PIs and the reasons for these opinions To evaluate whether the initial critique of the NIP indicators was consistent with industry viewpoints
3	What information must indicators for making decisions about the future communicate?	To introduce the concept that if PIs are to have strategic value, they must be capable of evaluating performance relative to expected future needs To identify what information industry requires from strategic PIs designed to support future infrastructure decision-making
4	From your sector’s perspective, what performance information would be valuable from other infrastructure sectors (e.g. those in your supply chain) to make decisions about improving your own sector’s performance and the experience of your end users?	To explore the importance, when developing PIs, of cross-sectoral collaboration, understanding dependence within supply chains and understanding how each sector is interdependent with others To explore whether in some instances performance is most effectively measured at the system-of-system level rather than through individual sector-based PIs To identify the type of information sharing between sectors needed to produce PIs applicable to decision-making at (i) the supply-chain level or (ii) the broader system level
5	From your sector’s perspective, what performance information would be valuable that makes sense only at the system-of-system level to make decisions about improving your own sector’s performance and the experience of your end users?

	Question	Question purpose
1	As an end user of infrastructure, what are the characteristics of the services it delivers that you value most highly?	To encourage workshop attendees to think from an end-user perspective rather than solely answering from the perspective of the infrastructure sector or industry they represent To promote debate about the purpose of infrastructure and encourage workshop attendees to challenge one another’s assumptions about the needs of end users To identify and record a generic set of infrastructure characteristics valued by end users
2	From the perspective of the major infrastructure industry sectors, what do you think about current infrastructure PIs?	To assess to what extent industry in the UK (as represented by workshop attendees) was aware of, or used, the PIs published in the UK NIP To elicit industry opinion regarding these PIs and the reasons for these opinions To evaluate whether the initial critique of the NIP indicators was consistent with industry viewpoints
3	What information must indicators for making decisions about the future communicate?	To introduce the concept that if PIs are to have strategic value, they must be capable of evaluating performance relative to expected future needs To identify what information industry requires from strategic PIs designed to support future infrastructure decision-making
4	From your sector’s perspective, what performance information would be valuable from other infrastructure sectors (e.g. those in your supply chain) to make decisions about improving your own sector’s performance and the experience of your end users?	To explore the importance, when developing PIs, of cross-sectoral collaboration, understanding dependence within supply chains and understanding how each sector is interdependent with others To explore whether in some instances performance is most effectively measured at the system-of-system level rather than through individual sector-based PIs To identify the type of information sharing between sectors needed to produce PIs applicable to decision-making at (i) the supply-chain level or (ii) the broader system level
5	From your sector’s perspective, what performance information would be valuable that makes sense only at the system-of-system level to make decisions about improving your own sector’s performance and the experience of your end users?