Potential outcome dimensions for the water sector
| Outcome | Outcome dimensions | |
|---|---|---|
| 1 | Increased competition within the UK | Water supply undertakers |
| Water sewerage undertakers | ||
| Water supply licenses | ||
| Undertaker ownership | ||
| 2 | Internationally competitive | Global ranking |
| 3 | Protected environment | Environmental sustainability |
| Environmental impact | ||
| Response to climate change | ||
| Quality of rivers | ||
| Quality of coastal waters | ||
| Quality of rivers, lakes and estuaries | ||
| Wildlife protection | ||
| Carbon dioxide footprint | ||
| 4 | Dependable water supply | Reliability of supply |
| Resilience of supply | ||
| Security of supply | ||
| Sufficiency of supply | ||
| 5 | Suitably located supplies | Regional supply deficits |
| 6 | Regional homogeneity | Performance variation between regions |
| 7 | Safe, clean drinking water supply | Safety |
| Cleanliness | ||
| Taste quality | ||
| 8 | Safe, dependable sewerage treatment | Reliability of waste water removal |
| Resilience of waste water removal | ||
| Security of waste water removal | ||
| Sufficiency of waste water removal | ||
| Safety of treatment processes | ||
| Risk of sewer flooding | ||
| 9 | Sustainable freshwater fisheries | Fish population |
| Fishing activity | ||
| 10 | Efficient customers | Efficiency of water use |
| 11 | Improved communities | Engagement |
| Partnerships | ||
| Social impacts | ||
| Local economy impacts | ||
| 12 | Affordable, accurate and clear bills | Affordability |
| Accuracy | ||
| Clarity | ||
| Perceived value for money | ||
| Ease of payment | ||
| Payment assistance | ||
| Informative | ||
| 13 | Satisfied customers | Customer satisfaction |
| Contact choice | ||
| Ease of contact | ||
| Quality of customer service | ||
| Responsive | ||
| 14 | Safe operations | Safety of working practices |
| Health of employees | ||
| 15 | Skilled workforce | Qualifications of workforce |
| Experience of workforce | ||
| Capacity of workforce | ||
| 16 | Reputable operators | Customer satisfaction |
| Investor confidence | ||
| 17 | Fair and efficient operators | Efficiency of resource use |
| Efficiency of expenditure | ||
| Returns to investors | ||
| Profits | ||
| Financial sustainability |
| Outcome | Outcome dimensions | |
|---|---|---|
| 1 | Increased competition within the UK | Water supply undertakers |
| Water sewerage undertakers | ||
| Water supply licenses | ||
| Undertaker ownership | ||
| 2 | Internationally competitive | Global ranking |
| 3 | Protected environment | Environmental sustainability |
| Environmental impact | ||
| Response to climate change | ||
| Quality of rivers | ||
| Quality of coastal waters | ||
| Quality of rivers, lakes and estuaries | ||
| Wildlife protection | ||
| Carbon dioxide footprint | ||
| 4 | Dependable water supply | Reliability of supply |
| Resilience of supply | ||
| Security of supply | ||
| Sufficiency of supply | ||
| 5 | Suitably located supplies | Regional supply deficits |
| 6 | Regional homogeneity | Performance variation between regions |
| 7 | Safe, clean drinking water supply | Safety |
| Cleanliness | ||
| Taste quality | ||
| 8 | Safe, dependable sewerage treatment | Reliability of waste water removal |
| Resilience of waste water removal | ||
| Security of waste water removal | ||
| Sufficiency of waste water removal | ||
| Safety of treatment processes | ||
| Risk of sewer flooding | ||
| 9 | Sustainable freshwater fisheries | Fish population |
| Fishing activity | ||
| 10 | Efficient customers | Efficiency of water use |
| 11 | Improved communities | Engagement |
| Partnerships | ||
| Social impacts | ||
| Local economy impacts | ||
| 12 | Affordable, accurate and clear bills | Affordability |
| Accuracy | ||
| Clarity | ||
| Perceived value for money | ||
| Ease of payment | ||
| Payment assistance | ||
| Informative | ||
| 13 | Satisfied customers | Customer satisfaction |
| Contact choice | ||
| Ease of contact | ||
| Quality of customer service | ||
| Responsive | ||
| 14 | Safe operations | Safety of working practices |
| Health of employees | ||
| 15 | Skilled workforce | Qualifications of workforce |
| Experience of workforce | ||
| Capacity of workforce | ||
| 16 | Reputable operators | Customer satisfaction |
| Investor confidence | ||
| 17 | Fair and efficient operators | Efficiency of resource use |
| Efficiency of expenditure | ||
| Returns to investors | ||
| Profits | ||
| Financial sustainability |
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