Table 2

Potential outcome dimensions for the water sector

OutcomeOutcome dimensions
1Increased competition within the UKWater supply undertakers
Water sewerage undertakers
Water supply licenses
Undertaker ownership
2Internationally competitiveGlobal ranking
3Protected environmentEnvironmental sustainability
Environmental impact
Response to climate change
Quality of rivers
Quality of coastal waters
Quality of rivers, lakes and estuaries
Wildlife protection
Carbon dioxide footprint
4Dependable water supplyReliability of supply
Resilience of supply
Security of supply
Sufficiency of supply
5Suitably located suppliesRegional supply deficits
6Regional homogeneityPerformance variation between regions
7Safe, clean drinking water supplySafety
Cleanliness
Taste quality
8Safe, dependable sewerage treatmentReliability of waste water removal
Resilience of waste water removal
Security of waste water removal
Sufficiency of waste water removal
Safety of treatment processes
Risk of sewer flooding
9Sustainable freshwater fisheriesFish population
Fishing activity
10Efficient customersEfficiency of water use
11Improved communitiesEngagement
Partnerships
Social impacts
Local economy impacts
12Affordable, accurate and clear billsAffordability
Accuracy
Clarity
Perceived value for money
Ease of payment
Payment assistance
Informative
13Satisfied customersCustomer satisfaction
Contact choice
Ease of contact
Quality of customer service
Responsive
14Safe operationsSafety of working practices
Health of employees
15Skilled workforceQualifications of workforce
Experience of workforce
Capacity of workforce
16Reputable operatorsCustomer satisfaction
Investor confidence
17Fair and efficient operatorsEfficiency of resource use
Efficiency of expenditure
Returns to investors
Profits
Financial sustainability

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