Interfaces through which engagement can be created (identified in field work)
| Space and materials | Human relations | Actions and practices |
|---|---|---|
| Children’s playroom, toys, food table, coffee, food, sofas, possibility to make phone calls (taking care of things, the workers can be reached by cellphone 24/7, opportunity to send SMS messages), using the internet, doing laundry, recycling children’s clothes, sauna, recreation: tickets to ice hockey games, movies, access to a gym, aesthetics in decoration Obstacles: the location outside the city requires coming to the service specifically, no space available | Opening the door, meeting a human as person, client-worker chemistry: a bridge, smiling, looking/being seen, listening/being heard, other clients: both known and unknown, different groups, access to childcare, eating together, peers: others in the same life situation, special expertise: discussions, counselling, gynecology services Obstacles: being bypassed, considered not important, being in a hurry, absence of special expertise | Location of the site, knowledge of the site via network, flyers, internet, One’s own place with freedom to come and go, wish to return, anonymity, suitable opening hours , meeting each individual, the core attention and interest is on the whole family, a respectful and appreciative attitude, permissiveness, the referring worker may require participation and screenings: the consequences? Obstacles: being bypassed, insufficient worker resources, conflicting schedules, client’s life rhythm does not fit opening hours |
| Space and materials | Human relations | Actions and practices |
|---|---|---|
| Children’s playroom, toys, food table, coffee, food, sofas, possibility to make phone calls (taking care of things, the workers can be reached by cellphone 24/7, opportunity to send SMS messages), using the internet, doing laundry, recycling children’s clothes, sauna, recreation: tickets to ice hockey games, movies, access to a gym, aesthetics in decoration | Opening the door, meeting a human as person, client-worker chemistry: a bridge, smiling, looking/being seen, listening/being heard, other clients: both known and unknown, different groups, access to childcare, eating together, peers: others in the same life situation, special expertise: discussions, counselling, gynecology services | Location of the site, knowledge of the site via network, flyers, internet, One’s own place with freedom to come and go, wish to return, anonymity, suitable opening hours , meeting each individual, the core attention and interest is on the whole family, a respectful and appreciative attitude, permissiveness, the referring worker may require participation and screenings: the consequences? |
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