Table A2.

Roles and responsibilities of the key players under the two institutional approaches

Roles and responsibilities
Entity/ committeeApproach 1Approach 2
GCPCsConvene once every two months (in emergency cases the Social Work Manager in the Child Protection Department can request the Governor, as head of the GCPC to call an extraordinary meeting)
Take decisions regarding the unusual or unresolved cases forwarded by CPCs
Communicate with the directorates of service providers’ entities to support the case implementation
Report to NCCM office on the implementation of child protection strategies
Monitor the work and performance of the CPCs and Child Protection Department
Review the reports sent by the CPCs and the Child Protection Department
Child protection departmentsFollow the rules and procedures developed by NCCM
Communicate and coordinate with the NCCM office at the governorate level to provide technical support to the Child Protection Department and divisions
Provide operational support and advise to Child Protection divisions
Transfer the cases reported through Child Helpline to the relevant divisions
Plan and co-ordinate with the relevant service providers to ensure adequate services are available within the Governorate
Implement the mechanism for coordinating with service providers developed by NCCM
Act as secretariat to the GCPC
Make recommendations on how to resolve the unusual and unresolved cases submitted by the CPCs for the GCPC to consider
Report monthly to the GCPC
Request the head of GCPC to convene extraordinary meetings as required
The same as for Approach 1, with different reporting style:
Report to the Head of Social Affairs Directorate
Coordinate with the technical secretariat to request the head of the GCPC to convene extraordinary meetings as required
CPCsDelegate its authority to the staff of the Child Protection Departments and Divisions as necessary to ensure the effective delivery of child protection services
Convene once a month (in emergency cases the Senior Social Worker in the Child Protection Division can request the head of the CPC to call an extraordinary meeting)
Communicate with service providers to support the case implementation
Ensure that the cases are handled according to the roles and procedures of the Child Protection Division
Take decisions regarding unusual cases
Transfer the unusual cases to GCPC, which cannot be resolved at the local level
Investigate and respond to all complaints regarding the work and performance of the Child Protection Division
Monitor the work of the division through receiving a monthly report on the cases and progress of each case
Provide progress report to the GCPC through the Child Protection Department
Child protection divisionsFollow the rules and procedures developed by NCCM
Take responsibility for case management
Communicate with the NCCM office at the governorate level
Plan with and coordinate with the relevant service providers to ensure adequate services are available within the district
Implement the mechanism for coordinating with service providers developed by NCCM
Request operational support and advise from the Child Protection Department
Act as secretariat to the CPC
Report monthly to the CPC
Request the head of the CPC to convene extraordinary meetings as required
The same as for Approach 1, with different reporting style:
Report to the Head of Social Affairs Department
Coordinate with the technical secretariat to request the head of the CPC to convene extraordinary meetings as required
GCPC and CPC technical secretariatsNot applicableAct as a link between the department and GCPC
Technical secretariat within GCPC should report every two months to GCPC
Act as a link between the division and CPC
Technical secretariat within CPC should report monthly to CPC
Facilitate the procedures of dealing with cases referred to the respective committees
Social affairs directoratesNot applicableReceive reports from child protection departments
Monitor the performance of the child protection departments
Respond to all complaints regarding the work and performance of the child protection department
Ensure that the Child Protection Departments work within the overall child protection policy
Social affairs departmentsNot applicableReceive reports from child protection divisions
Monitor the performance of the child protection divisions
Respond to all complaints regarding the work and performance of the division
Ensure that the child protection divisions work within the overall child protection policy
Service providersWork with NCCM to develop a coordination and referral mechanisms of child protection
Follow the coordination and referral mechanisms developed by service providers and NCCM
Appoint focal points for child protection to communicate and coordinate with the Child Protection departments/divisions to achieve the best interest for the child
Report any cases of child at-risk to the concerned division
Provide the case manager with a follow up report on the case on quarterly basis
NCCMDevelop the policies and strategies of child protection
Develop criteria and standards for the child Helpline
Develop the SOPs to departments, divisions, GCPCs and CPCs
Develop the terms of references to the new NCCM office, departments and divisions
Provide technical support through its offices to the child protection departments/divisions, GCPCs and CPCs
Provide capacity building to key players
Provide recommendations when needed to GCPCs and CPCs regarding the unusual cases
Work with service providers to develop a coordination and referral mechanisms for child protection cases
Note: Table is developed by the authors

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