Table 4. Themes of development and COO’s... | Emerald Publishing

Table 4.

Themes of development and COO’s actions during the intervention process

Themes	Actions taken by the COO during the intervention process
Relational factors	“Extra-curricular activities” were introduced once a week, i.e. a joint voluntary leisure activity (badminton, padel, bowling, party games, afterwork, etc.).
Work processes	The development discussions, the onboarding process for new employees and clarified roles and responsibilities were reviewed and updated. Based on the feedback, “Teamwork” was chosen as the company’s third value in addition to integrity and quality. The values were presented and at the 2021 summer employee workshop
Workspace	The identified measures were: involvement of employees (e.g. in planning Christmas and summer parties); implementation of a “quiet” room based on the feedback; as well as focus on creating a nice office and giving employees the opportunity to participate and come up with ideas (e.g. chose wall paintings, conference room names)

Themes	Actions taken by the COO during the intervention process
Relational factors	“Extra-curricular activities” were introduced once a week, i.e. a joint voluntary leisure activity (badminton, padel, bowling, party games, afterwork, etc.).
Work processes	The development discussions, the onboarding process for new employees and clarified roles and responsibilities were reviewed and updated. Based on the feedback, “Teamwork” was chosen as the company’s third value in addition to integrity and quality. The values were presented and at the 2021 summer employee workshop
Workspace	The identified measures were: involvement of employees (e.g. in planning Christmas and summer parties); implementation of a “quiet” room based on the feedback; as well as focus on creating a nice office and giving employees the opportunity to participate and come up with ideas (e.g. chose wall paintings, conference room names)

Source: Authors