Assessment of the measurement model and convergent validity
| Constructs and items | Mean | SD | CA | CR | AVE | Outer loadings |
|---|---|---|---|---|---|---|
| Brand trust (BT) | 0.840 | 0.904 | 0.758 | 0.852–0.905*** | ||
| This brand gives me everything that I expect out of the product | 5.06 | 1.51 | ||||
| I rely on this brand | 5.34 | 1.43 | ||||
| This brand never disappoints me | 5.12 | 1.49 | ||||
| OBC trust (OBCT) | 0.872 | 0.922 | 0.797 | 0.864–0.912*** | ||
| I trust this brand community | 5.03 | 1.63 | ||||
| I rely on this brand community | 5.41 | 1.40 | ||||
| This is an honest brand community | 4.82 | 1.66 | ||||
| Positive eWOM intention | 0.903 | 0.939 | 0.837 | 0.889–0.928*** | ||
| I am going to spread positive WOM about this brand | 5.33 | 1.55 | ||||
| I will recommend this brand to other customers | 5.52 | 1.43 | ||||
| I will point out the positive aspects of this brand if anybody criticise it | 5.19 | 1.64 | ||||
| Repurchase intention (RI) | 0.893 | 0.933 | 0.824 | 0.887–0.919*** | ||
| I will intent to buy this brand in the near future | 4.92 | 1.83 | ||||
| I would actively search for this brand to buy it | 4.84 | 1.82 | ||||
| I will intent to buy other products of this brand | 5.34 | 1.72 |
| Constructs and items | Mean | SD | CA | CR | AVE | Outer loadings |
|---|---|---|---|---|---|---|
| 0.840 | 0.904 | 0.758 | 0.852–0.905*** | |||
| This brand gives me everything that I expect out of the product | 5.06 | 1.51 | ||||
| I rely on this brand | 5.34 | 1.43 | ||||
| This brand never disappoints me | 5.12 | 1.49 | ||||
| 0.872 | 0.922 | 0.797 | 0.864–0.912*** | |||
| I trust this brand community | 5.03 | 1.63 | ||||
| I rely on this brand community | 5.41 | 1.40 | ||||
| This is an honest brand community | 4.82 | 1.66 | ||||
| 0.903 | 0.939 | 0.837 | 0.889–0.928*** | |||
| I am going to spread positive WOM about this brand | 5.33 | 1.55 | ||||
| I will recommend this brand to other customers | 5.52 | 1.43 | ||||
| I will point out the positive aspects of this brand if anybody criticise it | 5.19 | 1.64 | ||||
| 0.893 | 0.933 | 0.824 | 0.887–0.919*** | |||
| I will intent to buy this brand in the near future | 4.92 | 1.83 | ||||
| I would actively search for this brand to buy it | 4.84 | 1.82 | ||||
| I will intent to buy other products of this brand | 5.34 | 1.72 |
Notes:
***p < 0.001. SD: standard deviation; CA: Cronbach’s alpha; CR: Composite reliability; AVE: Average variance extracted
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