Table 1.

Assessment of the measurement model and convergent validity

Constructs and itemsMeanSDCACRAVEOuter loadings
Brand trust (BT)  0.8400.9040.7580.852–0.905***
This brand gives me everything that I expect out of the product5.061.51    
I rely on this brand5.341.43    
This brand never disappoints me5.121.49    
OBC trust (OBCT)  0.8720.9220.7970.864–0.912***
I trust this brand community5.031.63    
I rely on this brand community5.411.40    
This is an honest brand community4.821.66    
Positive eWOM intention  0.9030.9390.8370.889–0.928***
I am going to spread positive WOM about this brand5.331.55    
I will recommend this brand to other customers5.521.43    
I will point out the positive aspects of this brand if anybody criticise it5.191.64    
Repurchase intention (RI)  0.8930.9330.8240.887–0.919***
I will intent to buy this brand in the near future4.921.83    
I would actively search for this brand to buy it4.841.82    
I will intent to buy other products of this brand5.341.72    

Notes:

***p < 0.001. SD: standard deviation; CA: Cronbach’s alpha; CR: Composite reliability; AVE: Average variance extracted

or Create an Account

Close subscription notice
Close access options