Table 4.

Summary of mediating effect test

Direct effect of BT on eWOM (c’)Indirect effects of BT on eWOM
Coefficient t valuePoint estimateBootstrap 95% CIVAF(%)
PercentileBC
0.254***Total0.4060.3430.4680.3420.46893.56
 a1b1 (via OBCT)0.1370.0920.1850.0910.18535.41
 a2b2 (via RI)0.2460.1990.2970.1990.29749.66
 a1a3b2 (via OBCT+RI)0.0230.0050.0420.0050.0428.49

Notes:

BT: Brand trust; OBCT: OBC trust; eWOM: positive electronic word-of-mouth intention; RI: Repurchase intention; BC: Bias corrected; CI: Confidence interval; VAF: Variance accounted for; ***p < 0.001

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