Table 5.

Inter-construct correlations and discriminant validity

ConstructsAGRATTCONEXTLOYNEUOPESAT
Agreeableness (AGR)0.777       
Attitude to brand (ATT)0.2120.833      
Conscientiousness (CON)0.505−0.0710.819     
Extroversion (EXT)0.3880.1400.3990.778    
Customer loyalty (LOY)0.1620.829−0.0850.1240.843   
Neuroticism (NEU)0.1290.242−0.0290.0980.2250.677  
Openness to experience (OPE)0.0950.1470.1870.0700.1790.0020.761 
Customer satisfaction (SAT)0.2510.752−0.0500.0990.7150.2400.2020.742

Notes:

On-diagonal elements represent the square-root of each construct’s AVE; off-diagonal elements are the correlations between the constructs

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