Inter-construct correlations and discriminant validity
| Constructs | AGR | ATT | CON | EXT | LOY | NEU | OPE | SAT |
|---|---|---|---|---|---|---|---|---|
| Agreeableness (AGR) | 0.777 | |||||||
| Attitude to brand (ATT) | 0.212 | 0.833 | ||||||
| Conscientiousness (CON) | 0.505 | −0.071 | 0.819 | |||||
| Extroversion (EXT) | 0.388 | 0.140 | 0.399 | 0.778 | ||||
| Customer loyalty (LOY) | 0.162 | 0.829 | −0.085 | 0.124 | 0.843 | |||
| Neuroticism (NEU) | 0.129 | 0.242 | −0.029 | 0.098 | 0.225 | 0.677 | ||
| Openness to experience (OPE) | 0.095 | 0.147 | 0.187 | 0.070 | 0.179 | 0.002 | 0.761 | |
| Customer satisfaction (SAT) | 0.251 | 0.752 | −0.050 | 0.099 | 0.715 | 0.240 | 0.202 | 0.742 |
| Constructs | AGR | ATT | CON | EXT | LOY | NEU | OPE | SAT |
|---|---|---|---|---|---|---|---|---|
| Agreeableness (AGR) | ||||||||
| Attitude to brand (ATT) | 0.212 | |||||||
| Conscientiousness (CON) | 0.505 | −0.071 | ||||||
| Extroversion (EXT) | 0.388 | 0.140 | 0.399 | |||||
| Customer loyalty (LOY) | 0.162 | 0.829 | −0.085 | 0.124 | ||||
| Neuroticism (NEU) | 0.129 | 0.242 | −0.029 | 0.098 | 0.225 | |||
| Openness to experience (OPE) | 0.095 | 0.147 | 0.187 | 0.070 | 0.179 | 0.002 | ||
| Customer satisfaction (SAT) | 0.251 | 0.752 | −0.050 | 0.099 | 0.715 | 0.240 | 0.202 |
Notes:
On-diagonal elements represent the square-root of each construct’s AVE; off-diagonal elements are the correlations between the constructs
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