Table II Human factors in value...

Table II

Human factors in value co-creation

Human factors		References
Experience and implicit knowledge	Employees with suitable work experience	Wright and Snell (1991), Carmeli and Tishler (2004b) and Cao et al. (2016)
Skills and roles	Employees who are well-trained with suitable education well-skilled professionally thoroughly familiar with their tasks, tools and procedures	Wright and Snell (1991), Carmeli and Tishler (2004b) and Azim et al. (2010)
Attitude and ability	Know their job understand the various consequences of their actions job mastery ability to deal with others	Wright and Snell (1991), Carmeli and Tishler (2004b), Azim et al. (2010) and Cao et al. (2016)

Human factors		References
Experience and implicit knowledge	Employees with suitable work experience	Wright and Snell (1991), Carmeli and Tishler (2004b) and Cao et al. (2016)
Skills and roles	Employees who are well-trained with suitable education well-skilled professionallythoroughly familiar with their tasks, tools and procedures	Wright and Snell (1991), Carmeli and Tishler (2004b) and Azim et al. (2010)
Attitude and ability	Know their jobunderstand the various consequences of their actionsjob mastery ability to deal with others	Wright and Snell (1991), Carmeli and Tishler (2004b), Azim et al. (2010) and Cao et al. (2016)