Table III Data collection process... | Emerald Publishing

Table III

Data collection process

	Participants	Method	Data	Utilization in analysis and reporting
Primary data
Case A	Five people (representing the management and employees)	Interviews	Recorded and transcribed interview data	Defining the characteristics of digital service capabilities Defining the characteristics of the human factors related to digital service capabilities
Case B	Three people (representing the management and employees)	Interviews	Recorded and transcribed interview data	Characteristics of digital service capabilities Characteristics of the human factors related to digital service capabilities
Secondary data
Case A	Two representatives Researchers	Workshop (3 sessions)	Documented workshop discussions Observations of the workshop	Clarification of the development goals Clarification of the results of the interviews in terms of human factors and value co-creation Synthesis of the development work in terms of human factors in co-creating value through digital service capabilities
Case B	Representatives of the management and two customers The entire staff Researchers	Workshop (2 sessions)	Documented workshop Observations of the workshop	Clarification of the development goals Clarification of the results of the interviews in terms of human factors and value co-creation Synthesis of the development work in terms of human factors in co-creating value through digital service capabilities

	Participants	Method	Data	Utilization in analysis and reporting
Primary data
Case A	Five people (representing the management and employees)	Interviews	Recorded and transcribed interview data	Defining the characteristics of digital service capabilitiesDefining the characteristics of the human factors related to digital service capabilities
Case B	Three people (representing the management and employees)	Interviews	Recorded and transcribed interview data	Characteristics of digital service capabilitiesCharacteristics of the human factors related to digital service capabilities
Secondary data
Case A	Two representativesResearchers	Workshop (3 sessions)	Documented workshop discussionsObservations of the workshop	Clarification of the development goalsClarification of the results of the interviews in terms of human factors and value co-creationSynthesis of the development work in terms of human factors in co-creating value through digital service capabilities
Case B	Representatives of the management and two customersThe entire staffResearchers	Workshop (2 sessions)	Documented workshopObservations of the workshop	Clarification of the development goalsClarification of the results of the interviews in terms of human factors and value co-creationSynthesis of the development work in terms of human factors in co-creating value through digital service capabilities