The ratings and NPS of Finna and the response rates to the Finna user surveys 2014–2016 according to Laitinen (2018)
| The survey as a whole | “On a scale of 0–10, how would you Grade Finna?” | “How likely is it that you would recommend Finna to a friend or colleague?” | |||||
|---|---|---|---|---|---|---|---|
| 2014 | 2015 | 2016 | 2014 | 2015 | 2016 | 2016 | |
| Ratings + NPS (%) | 7.9 | 8.0 | 8.0 | 29.9 | |||
| Seen | 5,367 | 18,656 | 22,562 | 3,239 | 12,159 | 14,520 | 14,520 |
| Answered | 3,239 | 12,159 | 14,520 | 3,186 | 11,919 | 14,520 | 14,478 |
| Response rate (%) | 60.4 | 65.2 | 64.4 | 98.4 | 98.0 | 100.0 | 99.7 |
| The survey as a whole | “On a scale of 0–10, how would you Grade Finna?” | “How likely is it that you would recommend Finna to a friend or colleague?” | |||||
|---|---|---|---|---|---|---|---|
| 2014 | 2015 | 2016 | 2014 | 2015 | 2016 | 2016 | |
| Ratings + NPS (%) | 7.9 | 8.0 | 8.0 | 29.9 | |||
| Seen | 5,367 | 18,656 | 22,562 | 3,239 | 12,159 | 14,520 | 14,520 |
| Answered | 3,239 | 12,159 | 14,520 | 3,186 | 11,919 | 14,520 | 14,478 |
| Response rate (%) | 60.4 | 65.2 | 64.4 | 98.4 | 98.0 | 100.0 | 99.7 |
Note: The ratings were counted each year, the NPS in 2016 only
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