Table IV.

Results for participants in quadrant 4

CategoryThemesFreq.(%)
Results of the systemPromoting employee access to technology734.4
 Access to feedback by employees5 
 Employee recognition by the organisation4 
 Enabling the execution of HR processes3 
 Broadening of the view of the employees3 
 Flexibility to respond to demands3 
 Access to information by employees and managers3 
 Virtual experience customisation by the employee3 
 Autonomy for the employee perform operations1 
Characteristics of the systemEase of use1521.5
 Friendly and familiar interface3 
 Available2 
Characteristics of the implementation processAdequate profile of the implementation professionals638
Requirements elicitation6 
 Scope control5 
 Application of methods and techniques of project management5 
 Good communication between IT and HR professionals5 
 Following up the project4 
 Performing benchmarking1 
 Promotion of actions to increase people’s confidence in the system1 
 Infra-structure tests1 
 Stakeholder expectations management1 
Adequacy between system and management modelCustomisation/parameterisation36
Maturity of the model3 

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