Summary of results
| Trends | Methodological suggestions | How strongly does the method fulfill the requirements? |
|---|---|---|
| From dyads to ecosystems: The consumer experience happens in systems with multiple actors From provider- to consumer-centric journey: The consumer is an active participant in their experience, forming their journey toward a goal | Phenomenological interviews | First-hand experience: +++ Ecosystem view: +++ Processual character: + |
| Event-based approaches | First-hand experience: +++ Ecosystem view: ++ Processual character: ++ | |
| Diary methods | First-hand experience: +++ Ecosystem view: ++ Processual character: +++ |
| Trends | Methodological suggestions | How strongly does the method fulfill the requirements? |
|---|---|---|
| Phenomenological interviews | First-hand experience: +++ | |
| Event-based approaches | First-hand experience: +++ | |
| Diary methods | First-hand experience: +++ |
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