Codes and themes
| Codes | Categories | Themes |
|---|---|---|
| Job security | Technostress | People |
| Remote working | ||
| Leadership | Communication | |
| Customer | ||
| Teams | ||
| Domain training | Skill | |
| Digital training | ||
| Partnerships | Culture | |
| Key Performance Indicators (KPIs) | ||
| FinTech | Technological infrastructure | Technology |
| Blockchain | ||
| Machine learning | ||
| Analytics | ||
| Cloud | ||
| Revenue | Value | |
| Efficiency | ||
| Customer satisfaction | ||
| Governance | Streamlined data management | Processes |
| Design thinking | Customer centred product development | |
| Agility | ||
| Revenue | Business models | Strategy and organisation |
| Partnerships | ||
| Pandemic | Customer satisfaction |
| Codes | Categories | Themes |
|---|---|---|
| Job security | Technostress | People |
| Remote working | ||
| Leadership | Communication | |
| Customer | ||
| Teams | ||
| Domain training | Skill | |
| Digital training | ||
| Partnerships | Culture | |
| Key Performance Indicators (KPIs) | ||
| FinTech | Technological infrastructure | Technology |
| Blockchain | ||
| Machine learning | ||
| Analytics | ||
| Cloud | ||
| Revenue | Value | |
| Efficiency | ||
| Customer satisfaction | ||
| Governance | Streamlined data management | Processes |
| Design thinking | Customer centred product development | |
| Agility | ||
| Revenue | Business models | Strategy and organisation |
| Partnerships | ||
| Pandemic | Customer satisfaction |
Source(s): Developed by the authors
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