Table 2. Description of the seven peaks... | Emerald Publishing

Table 2.

Description of the seven peaks

Peak no.	Duration		Number of negative comments	Number of interactions	Per cent of negative emotions in the peak					Per cent of positive emotions in the peak			Kind of problematic interactions
Peak no.	From	To	Number of negative comments	Number of interactions	Dissatisfaction	Disgust	Sadness	Anger	Fear	Trust	Joy	Surprise	Kind of problematic interactions
1	25/03/2013	14/04/2013	105	18	22.36	12.42	10.56	9.32	8.70	18.01	11.80	6.83	Conflictual
2	13/05/2013	09/06/2013	182	29	17.94	12.3	12.29	11.96	10.96	12.96	13.95	7.64	Contradictory
3	13/06/2013	11/08/2013	1,796	78	16.85	12.53	12.23	11.86	10.57	15.97	11.59	8.40	Detrimental
4	25/10/2015	05/12/2015	718	65	21.12	15.65	10.07	9.03	7.48	21.17	10.47	5.01	Contradictory
5	07/09/2016	21/10/2016	679	49	16.38	12.87	12.23	8.62	6.18	22.66	13.83	7.23	Detrimental
6	02/01/2017	15/05/2017	1,989	183	21.26	12.44	10.91	10.65	7.49	17.84	12.05	7.36	Conflictual
7	18/12/2017	27/02/2018	3,320	64	20.83	11.65	11.59	10.61	8.93	16.94	11.95	7.50	Contradictory

Peak no.	Duration		Number of negative comments	Number of interactions	Per cent of negative emotions in the peak					Per cent of positive emotions in the peak			Kind of problematic interactions
Peak no.	From	To	Number of negative comments	Number of interactions	Dissatisfaction	Disgust	Sadness	Anger	Fear	Trust	Joy	Surprise	Kind of problematic interactions
1	25/03/2013	14/04/2013	105	18	22.36	12.42	10.56	9.32	8.70	18.01	11.80	6.83	Conflictual
2	13/05/2013	09/06/2013	182	29	17.94	12.3	12.29	11.96	10.96	12.96	13.95	7.64	Contradictory
3	13/06/2013	11/08/2013	1,796	78	16.85	12.53	12.23	11.86	10.57	15.97	11.59	8.40	Detrimental
4	25/10/2015	05/12/2015	718	65	21.12	15.65	10.07	9.03	7.48	21.17	10.47	5.01	Contradictory
5	07/09/2016	21/10/2016	679	49	16.38	12.87	12.23	8.62	6.18	22.66	13.83	7.23	Detrimental
6	02/01/2017	15/05/2017	1,989	183	21.26	12.44	10.91	10.65	7.49	17.84	12.05	7.36	Conflictual
7	18/12/2017	27/02/2018	3,320	64	20.83	11.65	11.59	10.61	8.93	16.94	11.95	7.50	Contradictory