Measurement scales
| Construct | Items | Description |
|---|---|---|
| Perception of booking website quality | BWQ1 | Security of sensitive information (e.g., credit card data) |
| BWQ2 | Appropriate products/services information | |
| BWQ3 | Variety of products/services choice | |
| BWQ4 | Price with discounts | |
| BWQ5 | Ease of use of website | |
| BWQ6 | Ease of making hotel reservation | |
| BWQ7 | Ease of canceling hotel reservation | |
| BWQ8 | Easy payment procedure | |
| BWQ9 | Visually attractive information | |
| BWQ10 | Inclusion of photos of hotel facilities | |
| Hotel star rating perception | STA1a | Importance of stars at the time of choosing the hotel |
| Perceived benefits of online hotel reservation | The use of online booking service… | |
| PB1 | …gave me detailed information | |
| PB2 | …gave me timely information | |
| PB3 | …gave me a quick response and processing | |
| PB4 | …adapted to my specific needs | |
| Perceived risks of online hotel reservation | The use of online booking service… | |
| PR1 | …was difficult | |
| PR2 | …put my privacy in danger | |
| PR3 | …compared to other methods, meant more uncertainty | |
| Overall attitude toward the hotel | ATT1 | When I travel to the same destination, I usually use this hotel as my first choice compared to other hotels |
| ATT2 | I regularly visit this hotel | |
| Satisfaction with experience at a hotel | SAT1 | The level of satisfaction with this hotel is quite close to my ideal hotel |
| SAT2 | My decision to stay in this hotel was intelligent/wise | |
| Favorable behavioral intentions toward the hotel | INT1 | If I returned to the same destination in the future, I would even be willing to pay something more for this hotel than I paid |
| INT2 | I intend to visit this hotel again | |
| INT3 | I would recommend this hotel to others |
| Construct | Items | Description |
|---|---|---|
| Perception of booking website quality | BWQ1 | Security of sensitive information (e.g., credit card data) |
| BWQ2 | Appropriate products/services information | |
| BWQ3 | Variety of products/services choice | |
| BWQ4 | Price with discounts | |
| BWQ5 | Ease of use of website | |
| BWQ6 | Ease of making hotel reservation | |
| BWQ7 | Ease of canceling hotel reservation | |
| BWQ8 | Easy payment procedure | |
| BWQ9 | Visually attractive information | |
| BWQ10 | Inclusion of photos of hotel facilities | |
| Hotel star rating perception | STA1 | Importance of stars at the time of choosing the hotel |
| Perceived benefits of online hotel reservation | The use of online booking service… | |
| PB1 | …gave me detailed information | |
| PB2 | …gave me timely information | |
| PB3 | …gave me a quick response and processing | |
| PB4 | …adapted to my specific needs | |
| Perceived risks of online hotel reservation | The use of online booking service… | |
| PR1 | …was difficult | |
| PR2 | …put my privacy in danger | |
| PR3 | …compared to other methods, meant more uncertainty | |
| Overall attitude toward the hotel | ATT1 | When I travel to the same destination, I usually use this hotel as my first choice compared to other hotels |
| ATT2 | I regularly visit this hotel | |
| Satisfaction with experience at a hotel | SAT1 | The level of satisfaction with this hotel is quite close to my ideal hotel |
| SAT2 | My decision to stay in this hotel was intelligent/wise | |
| Favorable behavioral intentions toward the hotel | INT1 | If I returned to the same destination in the future, I would even be willing to pay something more for this hotel than I paid |
| INT2 | I intend to visit this hotel again | |
| INT3 | I would recommend this hotel to others |
Note:
mono-item
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