Association between the service differentiating variables and employee performance
| Variables | Operation | Quality | Strategy | Security | Technology | Employee performance |
|---|---|---|---|---|---|---|
| Operation | 1 | – | – | – | – | – |
| Quality | 0.770** | 1 | – | – | – | – |
| Strategy | 0.846** | 0.866** | 1 | – | – | – |
| Security | 0.908** | 0.828** | 0.834** | 1 | – | – |
| Technology | 0.746** | 0.871** | 0.843** | 0.798** | 1 | – |
| Employee performance | 0.911** | 0.937** | 0.944** | 0.935** | 0.923** | 1 |
| Variables | Operation | Quality | Strategy | Security | Technology | Employee |
|---|---|---|---|---|---|---|
| Operation | 1 | – | – | – | – | – |
| Quality | 0.770** | 1 | – | – | – | – |
| Strategy | 0.846** | 0.866** | 1 | – | – | – |
| Security | 0.908** | 0.828** | 0.834** | 1 | – | – |
| Technology | 0.746** | 0.871** | 0.843** | 0.798** | 1 | – |
| Employee performance | 0.911** | 0.937** | 0.944** | 0.935** | 0.923** | 1 |
Note:
**Significant at 1%
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