Table 2.

Reliability of scales

ItemsVariablesCronbach’s alphaCRAVE
CSRA0.9140.9120.586
CSRA1Reduction in pollution   
2Energy conservation   
3Recycling and waste management   
4Environmentally friendly packaging/containers   
5ISO certification   
6Pure and truthful information provision to customers   
7Appropriate value provision to customer   
8Strict criterion for quality assurance   
9Timely solutions to customer complaints   
10Commitment toward employees’ well-being   
11Maintenance of work/life equilibrium for employees   
12Growth of employees’ abilities and livelihoods   
13Employees’ benefits/advantage   
14Organization’s recruitment and acquiring strategies   
15Contribution toward project (s) of resident community   
16Employees unpaid assistant on behalf of the firm   
17Contribution to donations   
FP0.7400.7030.553
FP1Long-term financial relationships   
2Turnover margin   
3Profit margin   
4Sales returns   
5Sales revenue   
INN0.8110.8110.567
INN1Application of new ideas   
2Finding new ways of work   
3Artistic approaches of process   
4Earliest innovation in the market   
5New product overview   
CA0.7360.7350.710
CA1Access to capitals at competitive rates   
2Upsurge of market share   
3Accurate image among customers   
4Fascination of the best talent from the market place   

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