Profile of respondents
| Attribute | Frequency | Percent |
|---|---|---|
| Respondents characteristics (Customers) | ||
| Experience | ||
| 0 to 5 years | 99 | 33.0 |
| 6 to 10 years | 97 | 32.3 |
| 11+ | 104 | 34.7 |
| Total | 300 | 100.0 |
| Gender | ||
| Male | 128 | 42.7 |
| Female | 172 | 57.3 |
| Total | 300 | 100.0 |
| Age | ||
| 20 to 29 years | 121 | 40.3 |
| 30 to 39 years | 109 | 36.3 |
| 40 to 49 years | 47 | 15.7 |
| 50 and above | 23 | 7.7 |
| Total | 300 | 100.0 |
| Respondent characteristics (Workers) | ||
| Current position | ||
| Management position | 34 | 57.0 |
| Non-management position | 26 | 43.0 |
| Total | 60 | 100.0 |
| Job tenure | ||
| Less than 3 years | 2 | 3.3 |
| 3 to 5 years | 20 | 33.3 |
| 6 to 9 years | 31 | 51.7 |
| 10+ | 7 | 11.7 |
| Total | 60 | 100.0 |
| Age | ||
| 20 to 29 years | 21 | 35.0 |
| 30 to 39 years | 22 | 36.7 |
| 40 to 49 years | 10 | 16.7 |
| 50 and above | 7 | 11.6 |
| Total | 60 | 100.0 |
| Attribute | Frequency | Percent |
|---|---|---|
| Experience | ||
| 0 to 5 years | 99 | 33.0 |
| 6 to 10 years | 97 | 32.3 |
| 11+ | 104 | 34.7 |
| Total | 300 | 100.0 |
| Gender | ||
| Male | 128 | 42.7 |
| Female | 172 | 57.3 |
| Total | 300 | 100.0 |
| Age | ||
| 20 to 29 years | 121 | 40.3 |
| 30 to 39 years | 109 | 36.3 |
| 40 to 49 years | 47 | 15.7 |
| 50 and above | 23 | 7.7 |
| Current position | ||
| Management position | 34 | 57.0 |
| Non-management position | 26 | 43.0 |
| Total | 60 | 100.0 |
| Job tenure | ||
| Less than 3 years | 2 | 3.3 |
| 3 to 5 years | 20 | 33.3 |
| 6 to 9 years | 31 | 51.7 |
| 10+ | 7 | 11.7 |
| Total | 60 | 100.0 |
| Age | ||
| 20 to 29 years | 21 | 35.0 |
| 30 to 39 years | 22 | 36.7 |
| 40 to 49 years | 10 | 16.7 |
| 50 and above | 7 | 11.6 |
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