Table V

Main conclusions on workaround found on the articles

ArticleConclusions of articles with the term workaround
 1The quality of information is important to assess end-user satisfaction and influence workaround behavior
 2Shadow IT, evolved as a type of workaround from nontransparent and unapproved end-user computing
 3Lack of studies on workaround, whose focus was the cause of the manifestation of workaround behavior
 4Workaround behavior can detract from the organization’s privacy
 5The manifestation of workaround behavior leads the organization to adjust its ERP to employee satisfaction
 6The main reason for workaround behavior is the pressures that occur at work, which impedes the proper use of corporate social networks
 7It presents the importance of the successful review of the ICT governance model taking into account workaround practices
 8It presents the importance of business process management to deal with the manifestation of workaround behavior
 9Users see alternative solutions from other organizations’ members as detrimental to the quality of accounting information, but see their own alternative solutions as critical to maintaining the quality of the process
10The terms shadow IT, feral systems and workaround have common characteristics, but they have differences, mainly in relation to the time aspect
11The lack of transparency of workaround behavior has led to the need to formalize measures
12A structure was developed to define and prioritize the information needs of decision support in the context of specific health processes
13Workaround is adopted to reduce the perceived restrictions by employees in the performance of their work
14Workaround offers more control over information and saves time by overcoming the obstacles and failures of the organization’s system
15It points to the importance of making workarounds more flexible and reducing the degree of formalism and the amount of resources required
16Workaround behavior is essential to make IS more functional
17Alternative solutions result from a mismatch between the implementation of the new IS and usability
18Highlights the importance of identifying the causes of the manifestation of workaround behavior to redefine the processes
19Workaround behavior in health information systems (HIS) threatens the potential for efficiency gains
20Users have supported the enterprise system before implementation. However, when the system was implemented, employees resist to use the system

Source: Developed by the authors

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