Table V.

Mediation analysis

RelationshipDirect effectsTotal effectsIndirect effects
H9aValue congruity → consumer–brand identification → customer–brand engagement0.353***0.731***0.378
H9bValue congruity → consumer–brand identification → affective brand commitment0.288***0.719***0.431
H9cValue congruity → consumer–brand identification → brand loyalty0.000***0.663***0.663

Notes:

* = 0.01;

**

= 0.05;

***

0.001

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