UDP characterization in the cases submitted by the respondents
| Company | Brief description of the decision | Part of the respondents’ speech |
|---|---|---|
| E1 – Biomedical equipment factory | Change branch: from civil construction to biomedical equipment factory | Get out of engineering and turn to biomedical It was a complex but predictable terrain |
| E2 – Industrial uniforms factory | Modernization (exchange) of the equipment of the factory floor | The most important step we did was to modernize the company: computerization, equipment exchange … … It had to stop, had to think and was a great investment in the company In fact, we had no experience of this impact The implementation of this project lasted six months |
| E3 – Elementary and Middle School organization | The opening of a school with a concept that emphasizes results (goals) | The first thing was the fact the school was investing in a bold project that values meritocracy We had a plan, but … We needed to change our routes several times |
| E4 – Lumberyard | Change of the wood processing layout and the loading and unloading area | We spent six months planning, adjusting, studying, analyzing … there were a lot of changes It was not a small investment; it was a high investment I find it difficult to make these decisions in a good market |
| E5 – Company with branches of drugstores | Diversification of the mix of stores (diversified products, self-service, specialized stores) | Sometimes a store may not work very well, in that neighborhood It was a decision of innovation … mainly because it did not have self-service (at that time).” It was a gradual implementation … It was something that was built |
| E6 – Education consultancy (especially HEIs) | Change in methodology for the provision of services to build solutions together with customers | It was a new positioning for our service and our situation, the way we use our methodology. … Change the methodology, the way of doing things, the indicators, the historical series … |
| E7 – International Consulting of regulated industries | Definition of a market niche (regulated industries: banking, telecommunications, energy) | The strategic decisions that we make here involve where we want to invest, where we want to be, and in which customers to attract.” “So this decision was made a couple of years later, as a result of experience |
| E8 – Adhesive mortar factory | Change of the niche market (from construction shops to construction companies) | It was a very new, challenging decision We reanalyze all processes, have much more quality in the choice of raw materials, equipment, in times of mixing … I did not know what was going to happen, but we solved all the problems |
| E9 – Engineering consulting | Implementation of a system for organizing files, projects, and data (organizational memory) | “I had to set up an entire organization for the company I did the whole organizational model from projects Needs emerged over time |
| E10 – Labor Court | Electronization of court proceedings (1st and 2nd instances) | The Court has made a change, an improvement in the process tracking system The decision had a technological dimension; it was a political, legal aspect … |
| Company | Brief description of the decision | Part of the respondents’ speech |
|---|---|---|
| E1 – Biomedical equipment factory | Change branch: from civil construction to biomedical equipment factory | Get out of engineering and turn to biomedical |
| E2 – Industrial uniforms factory | Modernization (exchange) of the equipment of the factory floor | The most important step we did was to modernize the company: computerization, equipment exchange … |
| E3 – Elementary and Middle School organization | The opening of a school with a concept that emphasizes results (goals) | The first thing was the fact the school was investing in a bold project that values meritocracy |
| E4 – Lumberyard | Change of the wood processing layout and the loading and unloading area | We spent six months planning, adjusting, studying, analyzing … there were a lot of changes |
| E5 – Company with branches of drugstores | Diversification of the mix of stores (diversified products, self-service, specialized stores) | Sometimes a store may not work very well, in that neighborhood |
| E6 – Education consultancy (especially HEIs) | Change in methodology for the provision of services to build solutions together with customers | It was a new positioning for our service and our situation, the way we use our methodology. … Change the methodology, the way of doing things, the indicators, the historical series … |
| E7 – International Consulting of regulated industries | Definition of a market niche (regulated industries: banking, telecommunications, energy) | The strategic decisions that we make here involve where we want to invest, where we want to be, and in which customers to attract.” “So this decision was made a couple of years later, as a result of experience |
| E8 – Adhesive mortar factory | Change of the niche market (from construction shops to construction companies) | It was a very new, challenging decision |
| E9 – Engineering consulting | Implementation of a system for organizing files, projects, and data (organizational memory) | “I had to set up an entire organization for the company |
| E10 – Labor Court | Electronization of court proceedings (1st and 2nd instances) | The Court has made a change, an improvement in the process tracking system |
Note:
All UDPs showed novelty, complexity and open character
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