Table II.

Effect of conditional of satisfaction on loyalty

InvolvementReputationEffectp-value
LowLow1.3690.033
LowMedium0.4440.353
LowHigh−0.4810.425
MediumLow2.210
MediumMedium1.285
MediumHigh0.3600.451
HighLow2.960
HighMedium2.035
HighHigh1.1100.026

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