Table 2.

Applications of AI in insurance (user-facing).

AI application
1Proactive processes and active loss prevention
2Virtual assistants, chatbots and robo-advisor
3Fast initial offers and underwriting
4Faster and more accurate claims processing
5Improving process flow with clients
6Enabling new more flexible services
7Direct marketing and customer retention
8Tailored insurance advice
9Understanding the user’s emotions
10Identify legal parameters across countries
11AI insuring AI such as driverless cars

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