Sample characteristics of individual respondents
| Individual factors | Frequency | (%) | Valid (%) | Cumulative (%) |
|---|---|---|---|---|
| Education level | ||||
| Certificate/Diploma | 6 | 7.3 | 7.3 | 7.3 |
| Degree | 27 | 32.9 | 32.9 | 40.2 |
| Masters | 41 | 50.0 | 50.0 | 90.2 |
| Professional | 7 | 8.5 | 8.5 | 98.8 |
| PhD | 1 | 1.2 | 1.2 | 100.0 |
| Training experience | ||||
| 5 years and below | 35 | 42.7 | 42.7 | 42.7 |
| 6-10 | 28 | 34.1 | 34.1 | 76.8 |
| 11-15 | 11 | 13.4 | 13.4 | 90.2 |
| 16-20 | 3 | 3.7 | 3.7 | 93.9 |
| 21-25 | 2 | 2.4 | 2.4 | 96.3 |
| Above 25 years | 3 | 3.7 | 3.7 | 100.0 |
| Title of respondent | ||||
| Operations manager | 26 | 31.7 | 31.7 | 31.7 |
| Relationship manager | 28 | 34.1 | 34.1 | 65.9 |
| Senior IT manager | 8 | 9.8 | 9.8 | 75.6 |
| General manager | 17 | 20.7 | 20.7 | 96.3 |
| Microfinance manager | 3 | 3.7 | 3.7 | 100.0 |
| Individual factors | Frequency | (%) | Valid (%) | Cumulative (%) |
|---|---|---|---|---|
| Certificate/Diploma | 6 | 7.3 | 7.3 | 7.3 |
| Degree | 27 | 32.9 | 32.9 | 40.2 |
| Masters | 41 | 50.0 | 50.0 | 90.2 |
| Professional | 7 | 8.5 | 8.5 | 98.8 |
| PhD | 1 | 1.2 | 1.2 | 100.0 |
| 5 years and below | 35 | 42.7 | 42.7 | 42.7 |
| 6-10 | 28 | 34.1 | 34.1 | 76.8 |
| 11-15 | 11 | 13.4 | 13.4 | 90.2 |
| 16-20 | 3 | 3.7 | 3.7 | 93.9 |
| 21-25 | 2 | 2.4 | 2.4 | 96.3 |
| Above 25 years | 3 | 3.7 | 3.7 | 100.0 |
| Operations manager | 26 | 31.7 | 31.7 | 31.7 |
| Relationship manager | 28 | 34.1 | 34.1 | 65.9 |
| Senior IT manager | 8 | 9.8 | 9.8 | 75.6 |
| General manager | 17 | 20.7 | 20.7 | 96.3 |
| Microfinance manager | 3 | 3.7 | 3.7 | 100.0 |
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