Table 7

Reliability and validity indicators

ConstructIndicatorsλαrho_AR2Q2
Covid19 pandemic  0.8130.816  
 Covid19_10.886    
 Covid19_2–    
 Covid19_3–    
 Covid19_40.848    
Service ecosystem self-adjustment  0.8160.8160.1710.101
 SES_SA10.862    
 SES_SA20.868    
 SES_SA30.873    
 SES_SA40.859    
 SES_SA5–    
Development of digital service capability  0.9210.9340.5250.122
 DD_SC10.663    
 DD_SC20.789    
 DD_SC30.850    
 DD_SC40.716    
 DD_SC50.811    

Note(s): λ = Factor loading, α = Cronbach’s alpha, rho_A = construct reliability measure

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