Reliability and validity indicators
| Construct | Indicators | λ | α | rho_A | R2 | Q2 |
|---|---|---|---|---|---|---|
| Covid19 pandemic | 0.813 | 0.816 | ||||
| Covid19_1 | 0.886 | |||||
| Covid19_2 | – | |||||
| Covid19_3 | – | |||||
| Covid19_4 | 0.848 | |||||
| Service ecosystem self-adjustment | 0.816 | 0.816 | 0.171 | 0.101 | ||
| SES_SA1 | 0.862 | |||||
| SES_SA2 | 0.868 | |||||
| SES_SA3 | 0.873 | |||||
| SES_SA4 | 0.859 | |||||
| SES_SA5 | – | |||||
| Development of digital service capability | 0.921 | 0.934 | 0.525 | 0.122 | ||
| DD_SC1 | 0.663 | |||||
| DD_SC2 | 0.789 | |||||
| DD_SC3 | 0.850 | |||||
| DD_SC4 | 0.716 | |||||
| DD_SC5 | 0.811 |
| Construct | Indicators | rho_ | ||||
|---|---|---|---|---|---|---|
| Covid19 pandemic | 0.813 | 0.816 | ||||
| Covid19_1 | 0.886 | |||||
| Covid19_2 | – | |||||
| Covid19_3 | – | |||||
| Covid19_4 | 0.848 | |||||
| Service ecosystem self-adjustment | 0.816 | 0.816 | 0.171 | 0.101 | ||
| SES_SA1 | 0.862 | |||||
| SES_SA2 | 0.868 | |||||
| SES_SA3 | 0.873 | |||||
| SES_SA4 | 0.859 | |||||
| SES_SA5 | – | |||||
| Development of digital service capability | 0.921 | 0.934 | 0.525 | 0.122 | ||
| DD_SC1 | 0.663 | |||||
| DD_SC2 | 0.789 | |||||
| DD_SC3 | 0.850 | |||||
| DD_SC4 | 0.716 | |||||
| DD_SC5 | 0.811 |
Note(s): λ = Factor loading, α = Cronbach’s alpha, rho_A = construct reliability measure