Model validity measures (convergent and discriminant validity)
CR
AVE
MSV
MaxR(H)
DD_SC
SES_SA
Covid19
DD_SC
0.914
0.686
0.321
0.985
0.828
SES_SA
0.916
0.739
0.321
0.999
0.567***
0.859
Covid19
0.813
0.685
0.175
0.815
0.419***
0.319***
0.828
CR
AVE
MSV
MaxR(H)
DD_SC
SES_SA
Covid19
DD_SC
0.914
0.686
0.321
0.985
0.828
SES_SA
0.916
0.739
0.321
0.999
0.567***
0.859
Covid19
0.813
0.685
0.175
0.815
0.419***
0.319***
0.828
Note(s): Significance of correlations: ***p < 0.001. The italicized diagonal values in shades are the square root of the AVE construct, CR = composite reliability; AVE = average variance extracted; MSV = maximum shared variance and MaxR(H) = maximum reliability, SES_SA = Service ecosystem self-adjustment, and DD_SC = Development of digital service capability