Table 8

Model validity measures (convergent and discriminant validity)

 CRAVEMSVMaxR(H)DD_SCSES_SACovid19
DD_SC0.9140.6860.3210.9850.828  
SES_SA0.9160.7390.3210.9990.567***0.859 
Covid190.8130.6850.1750.8150.419***0.319***0.828

Note(s): Significance of correlations: ***p < 0.001. The italicized diagonal values in shades are the square root of the AVE construct, CR = composite reliability; AVE = average variance extracted; MSV = maximum shared variance and MaxR(H) = maximum reliability, SES_SA = Service ecosystem self-adjustment, and DD_SC = Development of digital service capability

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