Variable measures
| Study variable | Item | Research construct |
|---|---|---|
| Accountability | ACC 1 | Reports regularly on the department's performance to the top management |
| ACC 10 | Places high emphasis on giving prompt assistance to resolve customer inquires or complaints | |
| Corporate integrity systems | CIS 1 | Considers integrity conduct as a requirement for departmental and individual performance |
| CIS 10 | Promotes transparency in connection with all of its activities | |
| Internal control systems | ICS 1 | Reviews the policies and procedures to ensure that appropriate intern al controls have been established |
| ICS 3 | Updates information relating to rules and regulations for decision-making | |
| ICS 7 | Ensures every rule and regulations in the department is complied with and accounted | |
| ICS 9 | Engages with the internal auditor to review the operation of the department | |
| Leadership qualities | LQ 1 | Follows through on decisions made and ensures action is taken and reported |
| LQ 13 | Provides motivation and direction to employees |
| Study variable | Item | Research construct |
|---|---|---|
| Accountability | ACC 1 | Reports regularly on the department's performance to the top management |
| ACC 10 | Places high emphasis on giving prompt assistance to resolve customer inquires or complaints | |
| Corporate integrity systems | CIS 1 | Considers integrity conduct as a requirement for departmental and individual performance |
| CIS 10 | Promotes transparency in connection with all of its activities | |
| Internal control systems | ICS 1 | Reviews the policies and procedures to ensure that appropriate intern al controls have been established |
| ICS 3 | Updates information relating to rules and regulations for decision-making | |
| ICS 7 | Ensures every rule and regulations in the department is complied with and accounted | |
| ICS 9 | Engages with the internal auditor to review the operation of the department | |
| Leadership qualities | LQ 1 | Follows through on decisions made and ensures action is taken and reported |
| LQ 13 | Provides motivation and direction to employees |
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