Controlling and enabling practices used at the operations level
| Operations level | Enabling practices | Controlling practices |
|---|---|---|
| Managing order fulfillment and returns | Supplying partner manages inventories | Platform prescribes data exchange protocols for order status information |
| Supplying partner coordinates order management and shipment | Platform provides and prescribes dedicated systems for communication with consumers | |
| Supplying partner coordinates returns processing | Platform imposes conditions on procedures for order fulfillment, returns, payments and repairs | |
| Category management | Supplying partner manages addition, removal and change of listed products | Platform prescribes data exchange protocols for website content |
| Supplying partner manages website content (product information, pictures and logistics parameters) | Platform prescribes frequency of data exchange | |
| Supplying partner manages pricing and offers | ||
| Capability enhancement | Platform provides a tool for daily assortment management | Platform automatically monitors order fulfillment and returns processes |
| Platform provides a tool for monitoring fulfillment (orders, cancellations and returns) | Platform monitors procedural compliance | |
| Platform provides a tool for daily process analyses |
| Operations level | Enabling practices | Controlling practices |
|---|---|---|
| Managing order fulfillment and returns | Supplying partner manages inventories | Platform prescribes data exchange protocols for order status information |
| Supplying partner coordinates order management and shipment | Platform provides and prescribes dedicated systems for communication with consumers | |
| Supplying partner coordinates returns processing | Platform imposes conditions on procedures for order fulfillment, returns, payments and repairs | |
| Category management | Supplying partner manages addition, removal and change of listed products | Platform prescribes data exchange protocols for website content |
| Supplying partner manages website content (product information, pictures and logistics parameters) | Platform prescribes frequency of data exchange | |
| Supplying partner manages pricing and offers | ||
| Capability enhancement | Platform provides a tool for daily assortment management | Platform automatically monitors order fulfillment and returns processes |
| Platform provides a tool for monitoring fulfillment (orders, cancellations and returns) | Platform monitors procedural compliance | |
| Platform provides a tool for daily process analyses |