CSFs and their degree of influence on the success of cloud computing projects
| Critical factor for success | Description | Size | Average | Standard deviation | Median |
|---|---|---|---|---|---|
| Technical knowledge of the team | Documentation, coding, deliveries, quality, testing, simple design, previous experience | People | 4.9 | 0.3 | 5.0 |
| Commitment of senior management/sponsor | Commitment and leadership aligned with the project’s decisions and delivery | Organizational | 4.7 | 0.5 | 5.0 |
| Team capacity (soft skills) | Adaptation, communication, cooperation, motivation, creativity, delegation of tasks, conflict management, among others | People | 4.7 | 0.6 | 5.0 |
| Change management | Adequate control of changes in systems, with correct people involved, with processes and communication channels defined and properly explored | Change and risk management | 4.5 | 0.6 | 5.0 |
| PM’s ability to manage conflicts of interest | Conflicts of interest between customer and provider or with stakeholders, the sponsor or the team | People | 4.5 | 0.6 | 5.0 |
| Process management | Processes clearly defined, mapped and managed appropriately | Processes | 4.5 | 0.7 | 5.0 |
| Organizational environment of the company | Culture of cooperation, communication, adequate working environment, appreciation of people and work, etc. | Organizational | 4.4 | 0.7 | 5.0 |
| Internal organizational environment of the project | Environment in which the team operates properly – culture of cooperation, communication, adequate work environment, appreciation of people and work, openness to change | Organizational | 4.4 | 0.7 | 5.0 |
| Communication | Adequate communication with suppliers, teams or stakeholders, service providers and stakeholders in the project | Communication management | 4.4 | 0.9 | 5.0 |
| Customer engagement | Strong commitment, decision authority and readiness with the project | People | 4.4 | 1.2 | 5.0 |
| Contract items | Agreed service level, access restriction, cost, quantities, type and prioritization of services | Contract management | 4.2 | 1.1 | 4.0 |
| Risk management | Event management (threats or opportunities) | Change and risk management | 4.1 | 1.1 | 4.0 |
| Delivery strategy | Regular deliveries, value deliveries, key features first | Tech degree | 4.0 | 1.0 | 4.0 |
| Schedule | Activities defined and controlled by dates, effort and resources | Project | 3.8 | 1.3 | 4.0 |
| Project management techniques | Agile (scrum, etc.), traditional (cascade) or mixed | Tech degree | 3.7 | 1.5 | 4.0 |
| PM’s knowledge in contract management | Know and manage the items negotiated in the contract | Contract management | 3.6 | 1.3 | 4.0 |
| The nature of the project | Closed scope or variable scope | Project | 3.4 | 1.1 | 4.0 |
| Project type | Strategic, tactical and operational improvement | Project | 3.2 | 1.0 | 3.0 |
| Critical factor for success | Description | Size | Average | Standard deviation | Median |
|---|---|---|---|---|---|
| Technical knowledge of the team | Documentation, coding, deliveries, quality, testing, simple design, previous experience | People | 4.9 | 0.3 | 5.0 |
| Commitment of senior management/sponsor | Commitment and leadership aligned with the project’s decisions and delivery | Organizational | 4.7 | 0.5 | 5.0 |
| Team capacity (soft skills) | Adaptation, communication, cooperation, motivation, creativity, delegation of tasks, conflict management, among others | People | 4.7 | 0.6 | 5.0 |
| Change management | Adequate control of changes in systems, with correct people involved, with processes and communication channels defined and properly explored | Change and risk management | 4.5 | 0.6 | 5.0 |
| PM’s ability to manage conflicts of interest | Conflicts of interest between customer and provider or with stakeholders, the sponsor or the team | People | 4.5 | 0.6 | 5.0 |
| Process management | Processes clearly defined, mapped and managed appropriately | Processes | 4.5 | 0.7 | 5.0 |
| Organizational environment of the company | Culture of cooperation, communication, adequate working environment, appreciation of people and work, etc. | Organizational | 4.4 | 0.7 | 5.0 |
| Internal organizational environment of the project | Environment in which the team operates properly – culture of cooperation, communication, adequate work environment, appreciation of people and work, openness to change | Organizational | 4.4 | 0.7 | 5.0 |
| Communication | Adequate communication with suppliers, teams or stakeholders, service providers and stakeholders in the project | Communication management | 4.4 | 0.9 | 5.0 |
| Customer engagement | Strong commitment, decision authority and readiness with the project | People | 4.4 | 1.2 | 5.0 |
| Contract items | Agreed service level, access restriction, cost, quantities, type and prioritization of services | Contract management | 4.2 | 1.1 | 4.0 |
| Risk management | Event management (threats or opportunities) | Change and risk management | 4.1 | 1.1 | 4.0 |
| Delivery strategy | Regular deliveries, value deliveries, key features first | Tech degree | 4.0 | 1.0 | 4.0 |
| Schedule | Activities defined and controlled by dates, effort and resources | Project | 3.8 | 1.3 | 4.0 |
| Project management techniques | Agile (scrum, etc.), traditional (cascade) or mixed | Tech degree | 3.7 | 1.5 | 4.0 |
| PM’s knowledge in contract management | Know and manage the items negotiated in the contract | Contract management | 3.6 | 1.3 | 4.0 |
| The nature of the project | Closed scope or variable scope | Project | 3.4 | 1.1 | 4.0 |
| Project type | Strategic, tactical and operational improvement | Project | 3.2 | 1.0 | 3.0 |