Multi-dimensional perceived risk
| Dimension of perceived risk | Definition |
|---|---|
| FIR | Potential financial losses due to purchasing a subscription to a poorly performing e-service or potential internet-based fraud |
| PER | Potential performance problems, malfunctioning, transaction processing errors, reliability and/or security problems, and therefore, not performing as expected |
| SOR | Potential losses to their perceived status in their social group as a result of using an e-service |
| PSR | Potential losses to their self-esteem, peace of mind or self-perception (ego) due to worrying, feeling frustrated, foolish or stressful as a result of using an e-service |
| TIR | Potential losses to convenience, time and effort caused by wasting time researching, purchasing, setting up, switching to and learning how to use the e-service |
| SER | Potential losses involving transmitting sensitive data through e-services that breach technological data protection |
| PRR | Potential losses to the privacy and confidentiality of their personally identifying information and that e-service usage exposes them to potential identity theft |
| Dimension of perceived risk | Definition |
|---|---|
| FIR | Potential financial losses due to purchasing a subscription to a poorly performing e-service or potential internet-based fraud |
| PER | Potential performance problems, malfunctioning, transaction processing errors, reliability and/or security problems, and therefore, not performing as expected |
| SOR | Potential losses to their perceived status in their social group as a result of using an e-service |
| PSR | Potential losses to their self-esteem, peace of mind or self-perception (ego) due to worrying, feeling frustrated, foolish or stressful as a result of using an e-service |
| TIR | Potential losses to convenience, time and effort caused by wasting time researching, purchasing, setting up, switching to and learning how to use the e-service |
| SER | Potential losses involving transmitting sensitive data through e-services that breach technological data protection |
| PRR | Potential losses to the privacy and confidentiality of their personally identifying information and that e-service usage exposes them to potential identity theft |