Frequency of commuter satisfaction levels
| Question | Variables | Respondent | Frequency (%) |
|---|---|---|---|
| Commuters perception on E-taxi service quality | |||
| Safety | Low probability of accident | 15 | 50 |
| Low probability of fallen | 6 | 20 | |
| Low probability of assault | 9 | 30 | |
| Comfort | Comfortable seat | 16 | 53.3 |
| Smooth ride | 14 | 46.6 | |
| Sheltered waiting area | – | – | |
| Continuous service | Service on weekends | 6 | 20 |
| Service on weekdays | 7 | 23.3 | |
| Service on public holiday | 6 | 20 | |
| Door-to-door service | 4 | 13.3 | |
| Service in evening | 7 | 23.3 | |
| Affordability | Cheap fares | 17 | 56.66 |
| No tickets required | 13 | 43.3 | |
| Driver behavior | 30 | 100 | |
| Reliability | Arriving on time | 15 | 50 |
| Waiting away from home | 9 | 30 | |
| Delay on route | 6 | 20 | |
| Question | Variables | Respondent | Frequency (%) |
|---|---|---|---|
| Safety | Low probability of accident | 15 | 50 |
| Low probability of fallen | 6 | 20 | |
| Low probability of assault | 9 | 30 | |
| Comfort | Comfortable seat | 16 | 53.3 |
| Smooth ride | 14 | 46.6 | |
| Sheltered waiting area | – | – | |
| Continuous service | Service on weekends | 6 | 20 |
| Service on weekdays | 7 | 23.3 | |
| Service on public holiday | 6 | 20 | |
| Door-to-door service | 4 | 13.3 | |
| Service in evening | 7 | 23.3 | |
| Affordability | Cheap fares | 17 | 56.66 |
| No tickets required | 13 | 43.3 | |
| Driver behavior | 30 | 100 | |
| Reliability | Arriving on time | 15 | 50 |
| Waiting away from home | 9 | 30 | |
| Delay on route | 6 | 20 | |
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