Correlation matrix of E-taxi service quality
| Safety | Comfort | Continuous service | Affordability | Driver behavior | Reliability | |
|---|---|---|---|---|---|---|
| Safety | ||||||
| Pearson correlation | 1 | 0.858** | 0.918** | 0.820** | −0.553** | 0.940** |
| Sig. (two-tailed) | 0.000 | 0.000 | 0.000 | 0.002 | 0.000 | |
| Comfort | ||||||
| Pearson correlation | 0.858** | 1 | 0.855** | 0.802** | −0.645** | 0.838** |
| Sig. (two-tailed) | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | |
| Continuous service | ||||||
| Pearson correlation | 0.918** | 0.855** | 1 | 0.894** | −0.715** | 0.904** |
| Sig. (two-tailed) | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | |
| Affordability | ||||||
| Pearson correlation | 0.820** | 0.802** | 0.894** | 1 | −0.739** | 0.786** |
| Sig. (two-tailed) | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | |
| Driver behavior | ||||||
| Pearson correlation | −0.553** | −0.645** | −0.715** | −0.739** | 1 | −0.540** |
| Sig. (two-tailed) | 0.002 | 0.000 | 0.000 | 0.000 | 0.002 | |
| Reliability | ||||||
| Pearson correlation | 0.940** | 0.838** | 0.904** | 0.786** | −0.540** | 1 |
| Sig. (two-tailed) | 0.000 | 0.000 | 0.000 | 0.000 | 0.002 |
| Safety | Comfort | Continuous service | Affordability | Driver behavior | Reliability | |
|---|---|---|---|---|---|---|
| Pearson correlation | 1 | 0.858 | 0.918 | 0.820 | −0.553 | 0.940 |
| Sig. (two-tailed) | 0.000 | 0.000 | 0.000 | 0.002 | 0.000 | |
| Pearson correlation | 0.858 | 1 | 0.855 | 0.802 | −0.645 | 0.838 |
| Sig. (two-tailed) | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | |
| Pearson correlation | 0.918 | 0.855 | 1 | 0.894 | −0.715 | 0.904 |
| Sig. (two-tailed) | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | |
| Pearson correlation | 0.820 | 0.802 | 0.894 | 1 | −0.739 | 0.786 |
| Sig. (two-tailed) | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | |
| Pearson correlation | −0.553 | −0.645 | −0.715 | −0.739 | 1 | −0.540 |
| Sig. (two-tailed) | 0.002 | 0.000 | 0.000 | 0.000 | 0.002 | |
| Pearson correlation | 0.940 | 0.838 | 0.904 | 0.786 | −0.540 | 1 |
| Sig. (two-tailed) | 0.000 | 0.000 | 0.000 | 0.000 | 0.002 |
Notes:
Adjusted R2 = 0.76;
correlation is significant at the 0.01 level (two-tailed)
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