Table VI. Result of regression analysis... | Emerald Publishing

Table VI.

Result of regression analysis of E-taxi service quality

Model	Unstandardized coefficients		Standardized coefficients	t	Sig.
Model	B	Std. error	β	t	Sig.
(Constant)	1.575	0.323		4.878	0.000
Safety	0.262	0.137	0.613	1.908	0.049
Comfort	0.105	0.146	0.141	0.718	0.048
Continuous service	−0.065	0.087	−0.253	−0.746	0.463
Affordability	−0.540	0.111	−1.054	−4.854	0.000
Driver Behavior	0.228	0.129	0.270	1.763	0.091
Reliability	0.052	0.136	0.109	0.381	0.707

Model	Unstandardized coefficients		Standardized coefficients	t	Sig.
Model	B	Std. error	β	t	Sig.
(Constant)	1.575	0.323		4.878	0.000
Safety	0.262	0.137	0.613	1.908	0.049
Comfort	0.105	0.146	0.141	0.718	0.048
Continuous service	−0.065	0.087	−0.253	−0.746	0.463
Affordability	−0.540	0.111	−1.054	−4.854	0.000
Driver Behavior	0.228	0.129	0.270	1.763	0.091
Reliability	0.052	0.136	0.109	0.381	0.707

Notes:

Dependent variable: customer satisfaction; and adjusted R²: 0.76