Table 2 Overview of methodological... | Emerald Publishing

Table 2

Overview of methodological process

Process	What	How
Theoretical exploration	Literature review	Exploration and determination of resilience operationalization and aspects of contextualizing resilience to the CI setting. Keywords used: supply chain resilience, risk, disruption, CI, NAT, HRT; from there on snowballing
Empirical exploration	Data collection	3 Focus Groups	Asset Manager, Maintenance Team Leader North, Maintenance Team Leader East, Maintenance Planner East, Maintenance Planner North	60 min
			Asset Manager, Lean Facilitator, Head of Maintenance Distribution, Head of Purchasing and Logistics, Maintenance Team Leader East	90 min
			Asset Manager, Head of Maintenance Distribution, Head of Purchasing and Logistics	60 min
		4 Interviews	Asset Manager	120 min
		4 Interviews	Head of Maintenance Distribution, Head of Purchasing and Logistics, Head of Water Supply	About 60 min each
	Data analysis	Focused on understanding the context and objectives of the maintenance supply network and its re-organization. Based upon these insights, an interview protocol was developed for the next step, we were able to identify all stakeholders that were important for the main data collection and we decided to focus on re-organization on the level of maintenance resources
Theoretical elaboration	Literature review	Confirmation of the chosen resilience conceptualization. Conceptualization of maintenance resource as main focus of the re-organization
Deriving findings	Data collection	16 Semistructured interviews	Asset Manager I, Asset Manager II (2×), Head of Maintenance Distribution (3×), Head of Purchasing and Logistics (3×), Maintenance Team Leader (2×), Maintenance Staff North, Maintenance Staff East, Maintenance Planner, Maintenance Engineer	About 60 min each
		Archival data	Flow diagrams, presentations, reports, memos, strategic policies e.g. protocol of uniform registration of failures, cost reporting maintenance, order advice report	116 pages
		1 Focus group	2 Maintenance Staff North, Maintenance Team Leader North	120 min
		Field observation	2 Maintenance Staff North	120 min
		5 Follow-up interviews	Asset Manager, Head of Maintenance Distribution, Head of Purchasing and Logistics, Maintenance Team Leader North, Maintenance Team Leader East	About 60 min each
	Data analysis	As described in the data analysis section of this paper
Validation	Data collection	Focus group	Asset Manager, Head of Maintenance Distribution, Head of Purchasing and Logistics, Maintenance Team Leader North, Maintenance Team Leader East	60 min
Validation	Data analysis	The focus group provided additional explanations and context for some examples and validated our findings
Reflection	Data collection	Semistructured interview	2 Maintenance Staff	45 min
	Data collection	Focus group	New Head of Maintenance Distribution 2 Schedulers	50 min
	Data analysis	Followed the same procedures as for the main interviews and confirmed findings after the re-organization had actually taken place

Process	What	How
Theoretical exploration	Literature review	Exploration and determination of resilience operationalization and aspects of contextualizing resilience to the CI setting.Keywords used: supply chain resilience, risk, disruption, CI, NAT, HRT; from there on snowballing
Empirical exploration	Data collection	3 Focus Groups	Asset Manager, Maintenance Team Leader North, Maintenance Team Leader East, Maintenance Planner East, Maintenance Planner North	60 min
			Asset Manager, Lean Facilitator, Head of Maintenance Distribution, Head of Purchasing and Logistics, Maintenance Team Leader East	90 min
			Asset Manager, Head of Maintenance Distribution, Head of Purchasing and Logistics	60 min
		4 Interviews	Asset Manager	120 min
		4 Interviews	Head of Maintenance Distribution, Head of Purchasing and Logistics, Head of Water Supply	About 60 min each
	Data analysis	Focused on understanding the context and objectives of the maintenance supply network and its re-organization. Based upon these insights, an interview protocol was developed for the next step, we were able to identify all stakeholders that were important for the main data collection and we decided to focus on re-organization on the level of maintenance resources
Theoretical elaboration	Literature review	Confirmation of the chosen resilience conceptualization. Conceptualization of maintenance resource as main focus of the re-organization
Deriving findings	Data collection	16 Semistructured interviews	Asset Manager I, Asset Manager II (2×), Head of Maintenance Distribution (3×), Head of Purchasing and Logistics (3×), Maintenance Team Leader (2×), Maintenance Staff North, Maintenance Staff East, Maintenance Planner, Maintenance Engineer	About 60 min each
		Archival data	Flow diagrams, presentations, reports, memos, strategic policies e.g. protocol of uniform registration of failures, cost reporting maintenance, order advice report	116 pages
		1 Focus group	2 Maintenance Staff North, Maintenance Team Leader North	120 min
		Field observation	2 Maintenance Staff North	120 min
		5 Follow-up interviews	Asset Manager, Head of Maintenance Distribution, Head of Purchasing and Logistics, Maintenance Team Leader North, Maintenance Team Leader East	About 60 min each
	Data analysis	As described in the data analysis section of this paper
Validation	Data collection	Focus group	Asset Manager, Head of Maintenance Distribution, Head of Purchasing and Logistics, Maintenance Team Leader North, Maintenance Team Leader East	60 min
Validation	Data analysis	The focus group provided additional explanations and context for some examples and validated our findings
Reflection	Data collection	Semistructured interview	2 Maintenance Staff	45 min
	Data collection	Focus group	New Head of Maintenance Distribution2 Schedulers	50 min
	Data analysis	Followed the same procedures as for the main interviews and confirmed findings after the re-organization had actually taken place