Table 3 Findings influencing factors and... | Emerald Publishing

Table 3

Findings influencing factors and outcomes

Resources	Resource decisions	Influencing factors	Cost	Resilience
Spare parts and tools	Quantity	Availability and quality > price (regulations and company philosophy) Collaboration with other water supply companies (regulations) Variety of materials required/ used (geographical spread and network properties) Different levels of inventory throughout year (network properties) Hire tools (network location and geographical spread)	Reduced costs of spare parts: inventory pooling	Increased visibility and redundancy of spare parts: better overview of the overall availability of stock in one warehouse rather than three Decreased visibility and redundancy of tools: availability declined as there are less opportunities for return (see also logistics)
Spare parts and tools	Logistics	NA	Increased costs: larger distances (fuel consumption)	Decreased velocity: spare parts and tools further away
Manpower	Quantity	Keep spare capacity (regulations) Decentralized spare capacity throughout network (geographical spread) Different amount of staff on standby throughout the year (network properties)	Reduced costs: decreased amount of staff	No change: no capacity problems
	Logistics	Large driving distances (geographical spread)	Increased costs: more driving (fuel consumption)	Increased redundancy: start work from home Decreased redundancy: more driving No change in velocity: Average response time between a disruption registered by the call center and fitters reaching leakage = 1 h
	Composition/ Localization	If disruption > 24-h decision rights shift from decentral to central (regulations) Variety of competences needed (geographical spread) Decentralized amenities → Provide extrinsic motivation (geographical spread and network location) → Knowledge exchange (geographical spread, network properties) Decentralized decision rights (geographical spread)	Reduced costs: hiring of new, less experienced staff	Decreased flexibility: not all fitters can do every job as new staff do not have all competencies yet Increased flexibility: scheduling in one team including rotations over the geographical spread (competency development) Increased collaboration: more tacit knowledge due to one planning domain and team Reduced collaboration: less opportunities to exchange knowledge
	Composition/ Localization		Reduced motivation due to changes in the localization
Information	Purpose	Instructions: Decentralized decision making, but centralized if disruption >24 h requiring a crises team and involvement of government (regulations) Reference, instruction and control →Knowledge repository (geographical spread, network location and network properties) → Preventive maintenance costs are high (network location)	No change	No change
Information	Availability	Centralized: knowledge repository (geographical spread and network properties)	No change	No change

Resources	Resource decisions	Influencing factors	Cost	Resilience
Spare parts and tools	Quantity	Availability and quality > price (regulations and company philosophy) Collaboration with other water supply companies (regulations) Variety of materials required/ used (geographical spread and network properties) Different levels of inventory throughout year (network properties) Hire tools (network location and geographical spread)	Reduced costs of spare parts: inventory pooling	Increased visibility and redundancy of spare parts: better overview of the overall availability of stock in one warehouse rather than three Decreased visibility and redundancy of tools: availability declined as there are less opportunities for return (see also logistics)
Spare parts and tools	Logistics	NA	Increased costs: larger distances (fuel consumption)	Decreased velocity: spare parts and tools further away
Manpower	Quantity	Keep spare capacity (regulations) Decentralized spare capacity throughout network (geographical spread) Different amount of staff on standby throughout the year (network properties)	Reduced costs: decreased amount of staff	No change: no capacity problems
	Logistics	Large driving distances (geographical spread)	Increased costs: more driving (fuel consumption)	Increased redundancy: start work from home Decreased redundancy: more driving No change in velocity: Average response time between a disruption registered by the call center and fitters reaching leakage = 1 h
	Composition/ Localization	If disruption > 24-h decision rights shift from decentral to central (regulations) Variety of competences needed (geographical spread) Decentralized amenities → Provide extrinsic motivation (geographical spread and network location) → Knowledge exchange (geographical spread, network properties) Decentralized decision rights (geographical spread)	Reduced costs: hiring of new, less experienced staff	Decreased flexibility: not all fitters can do every job as new staff do not have all competencies yet Increased flexibility: scheduling in one team including rotations over the geographical spread (competency development) Increased collaboration: more tacit knowledge due to one planning domain and team Reduced collaboration: less opportunities to exchange knowledge
	Composition/ Localization		Reduced motivation due to changes in the localization
Information	Purpose	Instructions: Decentralized decision making, but centralized if disruption >24 h requiring a crises team and involvement of government (regulations) Reference, instruction and control →Knowledge repository (geographical spread, network location and network properties) → Preventive maintenance costs are high (network location)	No change	No change
Information	Availability	Centralized: knowledge repository (geographical spread and network properties)	No change	No change