List of total scale items to measure variables of the study
| Organizational performance measure | |
| OP1 | Resources are managed efficiently in our department |
| OP2 | Our department is always able to meet its financial goals |
| OP3 | Our section is able to meet our client demands |
| OP4 | Most of our department’s clients are satisfied |
| OP5 | Programs are implemented speedily |
| OP6 | The level of wastage in our department is low |
| OP7 | Our department has successfully developed the procedure to improve the quality of service offered |
| OP8 | We have ample opportunities to make independent decisions |
| Strategic planning measure | |
| SP1 | In our department, we have a mission statement, which has been effectively communicated to all the employees and gained their support |
| SP2 | In our department, we have comprehensive planning process, which sets and reviews short and long-term goals |
| SP3 | Our plans focus on the achievement of the best practice in the other police departments |
| SP4 | When we develop our plans, policies and objectives, we always incorporate customer requirements and the needs of all stakeholders, including the community |
| Innovation measure | |
| IN1 | Our department encourages employee innovation |
| IN2 | Our employees seldom provide new product ideas |
| IN3 | Our employees often provide new operational ideas |
| IN4 | Our company believes in experimenting with new ideas |
| OP1 | Resources are managed efficiently in our department |
| OP2 | Our department is always able to meet its financial goals |
| OP3 | Our section is able to meet our client demands |
| OP4 | Most of our department’s clients are satisfied |
| OP5 | Programs are implemented speedily |
| OP6 | The level of wastage in our department is low |
| OP7 | Our department has successfully developed the procedure to improve the quality of service offered |
| OP8 | We have ample opportunities to make independent decisions |
| SP1 | In our department, we have a mission statement, which has been effectively communicated to all the employees and gained their support |
| SP2 | In our department, we have comprehensive planning process, which sets and reviews short and long-term goals |
| SP3 | Our plans focus on the achievement of the best practice in the other police departments |
| SP4 | When we develop our plans, policies and objectives, we always incorporate customer requirements and the needs of all stakeholders, including the community |
| IN1 | Our department encourages employee innovation |
| IN2 | Our employees seldom provide new product ideas |
| IN3 | Our employees often provide new operational ideas |
| IN4 | Our company believes in experimenting with new ideas |
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