Table II

Reliability and validity of the research variables

ConstructsAVECRα
Human resource planning0.830.670.84
Job analysis and design0.720.880.86
Employee’s performance appraisal0.530.810.81
Recruitment, selection and placement0.550.860.85
Compensation and rewards0.730.910.92
Training and development0.610.890.89
Employee satisfaction0.500.800.83
Cost advantage0.720.890.87
Service variety advantage0.610.850.85
Service quality advantage0.690.920.92

Notes: AVE, average variance extracted; CR, composite reliability; α, Cronbach’s α

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