Sample
| Interviewee | Company | Position | Department | Date |
|---|---|---|---|---|
| I1 | A | Customer Experience | Xpeer | May 2020 |
| I2 | A | Business Operator | Xpeer | May 2020 |
| I3 | A | Customer Experience Analyst | Xpeer | May 2020 |
| I4 | B | Global Marketing and Content Senior Analyst – B2B | Marketing | June 2020 |
| I5 | C | Operations Analyst | Customer Service and Finance | June 2020 |
| I6 | C | Credit Analyst | Operations and Finance | May 2020 |
| I7 | C | Community Manager | Marketing | May and June 2020 |
| I8 | D | Key Account Manager | Executive Account Services | June 2020 |
| I9 | D | District Logistics Leader | Service and Logistics | June 2020 |
| I10 | E | Service Analyst | Internal Service | May 2020 |
| Interviewee | Company | Position | Department | Date |
|---|---|---|---|---|
| I1 | A | Customer Experience | Xpeer | May 2020 |
| I2 | A | Business Operator | Xpeer | May 2020 |
| I3 | A | Customer Experience Analyst | Xpeer | May 2020 |
| I4 | B | Global Marketing and Content Senior Analyst – B2B | Marketing | June 2020 |
| I5 | C | Operations Analyst | Customer Service and Finance | June 2020 |
| I6 | C | Credit Analyst | Operations and Finance | May 2020 |
| I7 | C | Community Manager | Marketing | May and June 2020 |
| I8 | D | Key Account Manager | Executive Account Services | June 2020 |
| I9 | D | District Logistics Leader | Service and Logistics | June 2020 |
| I10 | E | Service Analyst | Internal Service | May 2020 |
Source: Prepared by the authors (2021)