Statements according to innovation models for services
| N° | Statements |
|---|---|
| 1 | … developed new services/products offered by the judiciary |
| 2 | … standardized their services/products, making them more accessible to society |
| 3 | … developed new ways of relating to their customers (lawyers, plaintiffs and defendants ) |
| 4 | … improved the characteristics and/or content of the current services/products, generating new services/products |
| 5 | … combined or recombined various characteristics of current products/services, generating new services/products |
| 6 | … broadened or suppressed characteristics and/or content of current services/products |
| 7 | … introduced new services/products to provide services to society |
| 8 | … made changes in internal procedures to improve the providing of services to society |
| 9 | … changed the way in which services/products are delivered to their customers (lawyers, plaintiffs, defendants and society in general) |
| 10 | … developed specific solutions for particular problems and demands or judicial processes |
| 11 | … improved and/or adopted the technology (equipment, hardware, software) used to deliver its products/services to its customers (lawyers, plaintiffs, defendants and society in general) |
| 12 | … changed the behavior of their customers (lawyers, plaintiffs, defendants and society in general) by transferring information and knowledge about their services/products |
| 13 | … developed employee skills to deliver its services/products |
| 14 | … improved its managerial model |
| N° | Statements |
|---|---|
| 1 | … developed new services/products offered by the judiciary |
| 2 | … standardized their services/products, making them more accessible to society |
| 3 | … developed new ways of relating to their customers (lawyers, plaintiffs and defendants ) |
| 4 | … improved the characteristics and/or content of the current services/products, generating new services/products |
| 5 | … combined or recombined various characteristics of current products/services, generating new services/products |
| 6 | … broadened or suppressed characteristics and/or content of current services/products |
| 7 | … introduced new services/products to provide services to society |
| 8 | … made changes in internal procedures to improve the providing of services to society |
| 9 | … changed the way in which services/products are delivered to their customers (lawyers, plaintiffs, defendants and society in general) |
| 10 | … developed specific solutions for particular problems and demands or judicial processes |
| 11 | … improved and/or adopted the technology (equipment, hardware, software) used to deliver its products/services to its customers (lawyers, plaintiffs, defendants and society in general) |
| 12 | … changed the behavior of their customers (lawyers, plaintiffs, defendants and society in general) by transferring information and knowledge about their services/products |
| 13 | … developed employee skills to deliver its services/products |
| 14 | … improved its managerial model |