Obtained factors and communalities
| Factor no. | Statements | Process and/or organizational innovations | Service innovations | h2 |
|---|---|---|---|---|
| 1 | … standardized their services/products, make them more accessible to society | 0.673 | 0.402 | 0.614 |
| 1 | … improved the characteristics and/or content of the current services/products, generating new services/products | 0.738 | 0.41 | 0.713 |
| 1 | … made changes in internal procedures to improve the providing of services to society | 0.699 | 0.356 | 0.615 |
| 1 | … developed specific solutions for particular problems and demands or judicial processes | 0.836 | 0.274 | 0.774 |
| 1 | … improved and/or adopted the technology adopted (equipment, hardware, software) used to deliver its products/services to its customers (lawyers, plaintiffs, defendants and society in general) | 0.679 | 0.28 | 0.539 |
| 1 | … changed the behavior of their customers (lawyers, plaintiffs, defendants and society in general) by transferring information and knowledge about their services/products | 0.547 | 0.527 | 0.577 |
| 1 | … developed employee skills to deliver its services/products | 0.753 | 0.345 | 0.687 |
| 1 | … improved its management model | 0.808 | 0.273 | 0.727 |
| 2 | … developed new services/products offered by the judiciary | 0.217 | 0.756 | 0.619 |
| 2 | … developed new ways of relating to their customers (lawyers, plaintiffs and defendants) | 0.345 | 0.81 | 0,775 |
| 2 | … combined or recombined various characteristics of current products/services and generating new services/products | 0.464 | 0.724 | 0.739 |
| 2 | … broadened or suppressed characteristics and/or content of current services/products | 0.346 | 0.806 | 0.769 |
| 2 | … introduced new services/products to provide services to society | 0.345 | 0.811 | 0.777 |
| 2 | … changed the way in which services/products are delivered to their customers (lawyers, plaintiffs, defendants and society in general) | 0.4 | 0.69 | 0.636 |
| Cronbach’s alpha | 0.921 | 0.92 | ||
| Factor no. | Statements | Process and/or organizational innovations | Service innovations | h2 |
|---|---|---|---|---|
| 1 | … standardized their services/products, make them more accessible to society | 0.402 | 0.614 | |
| 1 | … improved the characteristics and/or content of the current services/products, generating new services/products | 0.41 | 0.713 | |
| 1 | … made changes in internal procedures to improve the providing of services to society | 0.356 | 0.615 | |
| 1 | … developed specific solutions for particular problems and demands or judicial processes | 0.274 | 0.774 | |
| 1 | … improved and/or adopted the technology adopted (equipment, hardware, software) used to deliver its products/services to its customers (lawyers, plaintiffs, defendants and society in general) | 0.28 | 0.539 | |
| 1 | … changed the behavior of their customers (lawyers, plaintiffs, defendants and society in general) by transferring information and knowledge about their services/products | 0.527 | 0.577 | |
| 1 | … developed employee skills to deliver its services/products | 0.345 | 0.687 | |
| 1 | … improved its management model | 0.273 | 0.727 | |
| 2 | … developed new services/products offered by the judiciary | 0.217 | 0.619 | |
| 2 | … developed new ways of relating to their customers (lawyers, plaintiffs and defendants) | 0.345 | 0,775 | |
| 2 | … combined or recombined various characteristics of current products/services and generating new services/products | 0.464 | 0.739 | |
| 2 | … broadened or suppressed characteristics and/or content of current services/products | 0.346 | 0.769 | |
| 2 | … introduced new services/products to provide services to society | 0.345 | 0.777 | |
| 2 | … changed the way in which services/products are delivered to their customers (lawyers, plaintiffs, defendants and society in general) | 0.4 | 0.636 | |
| Cronbach’s alpha | 0.921 | 0.92 | ||
Note:
Italics are used to differentiate the two factors