Table II. The different components of a... | Emerald Publishing

Table II.

The different components of a firm’s capabilities

Capability	Components	Authors
Technological capability	1. Technological monitoring	Griffin (1997), Davila (2000), Wong et al. (1998), Huergo (2006), Rush et al. (2007), Christiansen and Varnes (2009), Zawislak et al. (2012, 2013)
	2. Technology assimilation
	3. Formalization of the development process
Operational capability	1. Production planning	Duchessi et al. (1989), Capon et al. (1990), Roth and Miller (1992), Corbett and Wassenhove (1993), Terjesen et al. (2011), Zawislak et al. (2012, 2013)
	2. Quality system
	3. Reducing production costs
Managerial capability	1. Strategy planing	Penrose (1959), Barnard (1938), Ansoff (1965), Andrews (1980), Zawislak et al. (2012, 2013)
	2. Human resources
	3. Norms and procedures
Transactional capability	1. Customer relationship	Williamson (1985, 1999), Aoki et al. (1989), Verhoef (2003), Reinartz et al. (2004), Argyres and Liebeskind (1999), Bosse and Alvarez (2010), Tello-Gamarra and Zawislak (2013), Zawislak et al. (2012, 2013)
	2. Bargaining power
	3. Contract

Capability	Components	Authors
Technological capability	1. Technological monitoring	Griffin (1997), Davila (2000), Wong et al. (1998), Huergo (2006), Rush et al. (2007), Christiansen and Varnes (2009), Zawislak et al. (2012, 2013)
	2. Technology assimilation
	3. Formalization of the development process
Operational capability	1. Production planning	Duchessi et al. (1989), Capon et al. (1990), Roth and Miller (1992), Corbett and Wassenhove (1993), Terjesen et al. (2011), Zawislak et al. (2012, 2013)
	2. Quality system
	3. Reducing production costs
Managerial capability	1. Strategy planing	Penrose (1959), Barnard (1938), Ansoff (1965), Andrews (1980), Zawislak et al. (2012, 2013)
	2. Human resources
	3. Norms and procedures
Transactional capability	1. Customer relationship	Williamson (1985, 1999), Aoki et al. (1989), Verhoef (2003), Reinartz et al. (2004), Argyres and Liebeskind (1999), Bosse and Alvarez (2010), Tello-Gamarra and Zawislak (2013), Zawislak et al. (2012, 2013)
	2. Bargaining power
	3. Contract