Table IV. Validity and reliability test... | Emerald Publishing

Table IV.

Validity and reliability test results for satisfaction

Item	Factor 1	Factor 2
Item	ES	PS
ES 1	0.821	0.254
ES 2	0.865	0.176
PS 1	0.289	0.767
PS 2	0.109	0.867
PS 3	0.169	0.795
PS 4	0.332	0.715
Eigenvalue	1.072	3.263
% variance	17.867	54.381
% total variance	17.867	72.248
Cronbach’s α	0.789	0.836

Item	Factor 1	Factor 2
Item	ES	PS
ES 1	0.821	0.254
ES 2	0.865	0.176
PS 1	0.289	0.767
PS 2	0.109	0.867
PS 3	0.169	0.795
PS 4	0.332	0.715
Eigenvalue	1.072	3.263
% variance	17.867	54.381
% total variance	17.867	72.248
Cronbach’s α	0.789	0.836